Stephen Fish
Haughton,LA
Summary
Dynamic Service Technician with a proven track record at Rattunde, excelling in installation and repair while enhancing customer satisfaction through effective problem resolution. Demonstrated mechanical aptitude and attention to detail, implementing process improvements that significantly reduced service response times. Committed to fostering team knowledge through training and mentorship.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
23
23
years of professional experience
Work History
Service Technician
Rattunde
10.2016 - Current
- Assisted in diagnosing and troubleshooting equipment issues using diagnostic tools.
- Learned proper safety protocols while performing routine maintenance tasks on various systems.
- Supported senior technicians in conducting repairs and installations of service equipment.
- Maintained cleanliness and organization of work area to ensure operational efficiency.
- Diagnosed and repaired complex equipment malfunctions in diverse environments.
- Conducted routine maintenance to ensure optimal functionality of systems and machinery.
- Traveled to Mexico and Canada to work on customers machine.
- Developed training materials for junior technicians, enhancing team knowledge and efficiency.
- Collaborated with clients to understand technical needs and provide tailored solutions.
- Implemented process improvements that reduced service response times significantly.
- Led troubleshooting efforts on-site, ensuring minimal downtime for critical operations.
- Established strong customer relationships, resulting in increased client satisfaction scores.
- Managed inventory of parts and tools, optimizing resource availability for repairs.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Pressure Control
Freedom Oilfield Services
06.2013 - 05.2016
- Assisted wire-line on keeping cable lubricated and well pressure under control as tools where going in and out of hole.
- Assisted with keeping other companies to keep location running safely and effectively.
- Maximized pressure control effectiveness with thorough calibration of equipment during testing phases.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
Jet Engine Mechanic
United States Air Force Reserve
09.2002 - 04.2014
- Oversee maintenance and repair of jet engines to ensure operational readiness and safety standards.
- Mentor junior mechanics on troubleshooting techniques and best practices for engine performance enhancement.
- Conduct thorough inspections and diagnostics utilizing advanced tools, ensuring compliance with military regulations.
- Implement process improvements that enhance repair efficiency and reduce turnaround times on engine servicing.
- Train personnel on the safe handling of hazardous materials in accordance with environmental guidelines.
- Built and repaired engines for A-10 aircraft.
- Streamlined workflow by maintaining an organized workspace, allowing for more efficient completion of tasks.
- Conducted comprehensive tests on repaired engines to verify optimal performance before returning them to service.
- Improved repair turnaround times through effective communication with colleagues and efficient use of resources.
- Utilized computerized diagnostic tests to complete random quality checks.
- Contributed to cost savings by accurately assessing necessary repairs and avoiding unnecessary replacements or additional work.
- Provided training to junior mechanics, enhancing their knowledge of jet engine components and systems.
- Maintained detailed records of all repairs and maintenance tasks to ensure proper documentation and compliance with regulations.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in engines.
Education
No Degree - Jet Engines
Air Force Tech School
Wichita Falls, TX10-2003
High School Diploma -
Doyline High School
Doyline, LA05-2003
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Flexible and adaptable
- Problem and issue resolution
- Mechanical aptitude
- Scheduling and coordination
- Project management
Timeline
Service Technician
Rattunde
10.2016 - Current
Pressure Control
Freedom Oilfield Services
06.2013 - 05.2016
Jet Engine Mechanic
United States Air Force Reserve
09.2002 - 04.2014
No Degree - Jet Engines
Air Force Tech School
High School Diploma -
Doyline High School