Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Ford

North Kingstown,RI

Summary

Motivated, highly experienced IT Network and Systems Engineer, with over 20 years of experience in several areas, including IT support specialist roles, data center management, hardware configuration, hardware inventory, program management, and consulting.

Overview

19
19
years of professional experience

Work History

Senior IT Network and Systems Engineer

Newport Mental Health
Middletown, RI
09.2012 - 02.2025
  • Lead IT Network and Systems Engineer for an outpatient behavioral health center, consisting of multiple large offices, numerous satellite offices, as well as a private pharmacy.
  • Performed several roles in IT support, including hardware and software set-up, management, and troubleshooting, both on-site and remote.
  • Facilitated the deployment of an on-premises SQL-based EHR, which later migrated to a cloud-based version of the EHR package..
  • Planned and deployed a multi-site datacenter using VMware vSphere 5.5/6.5/7 Essentials Plus and later Enterprise Plus.
  • Utilized iSCSI SAN/NAS storage solutions from Synology, Dell (EqualLogic, PowerVault, PowerStore), and Veeam Backup and Replication (on-site and off-site).
  • Managed a variety of essential software programs and portals utilized by the company, requiring strong knowledge of Office 365/Entra Admin portal, Active Directory, Exchange, Duo (MFA), SentinelOne, NinjaOne, Webex, Avaya and Teams VoIP. Also utilized a cloud based Ticketing system.
  • Conducted WiFi surveys, deployment, and management of Ubiquiti Unifi APs across all managed sites and experience configuring L2/L3 switches.
  • Coordinated closely with IT support specialists and management to respond promptly to the software and hardware needs of providers within the mental health center.

Network Engineer / Virtual Systems Specialist

CMIT Solutions
Portsmouth, RI
09.2005 - 09.2012
  • Managed network deployment of specialized business applications, including on-site and off-site backup solutions, hardware and software troubleshooting, and VMware P-V conversions.
  • Provided on-site and remote IT support for SMB clients in MS Windows-based workgroups and Active Directory network environments.
  • Managed the repair section for walk-in and local business clients.
  • Built custom workstations and servers for local and national clients.
  • Received CompTIA A+ Certification while employed at the company.

Education

Associate of Science - Information Systems And Technology

New England Institute of Technology
East Greenwich, RI
05-2005

Skills

  • Network troubleshooting
  • Technical support
  • Multi-site hardware deployment
  • Technology assessment
  • IT service management
  • System integration

Timeline

Senior IT Network and Systems Engineer

Newport Mental Health
09.2012 - 02.2025

Network Engineer / Virtual Systems Specialist

CMIT Solutions
09.2005 - 09.2012

Associate of Science - Information Systems And Technology

New England Institute of Technology

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Stephen Ford