Stephen Gallagher

• Delivered attentive service while balancing multiple drink orders during peak rushes.
• Crafted tequila-based cocktails with consistent recipes and presentation standards.
• Managed bar setup, restocking, and closing procedures to maintain efficient service flow.
• Trained new bartenders on menu knowledge, POS use, and guest service expectations.

• Leveraged high-end liquor, beer, and wine product knowledge to drive upselling and increase sales while maintaining excellent customer service in fast-paced, high-pressure situations.
• Crafted cocktails and mixed drinks accurately following Bar Louie beverage recipes and service standards.
• Verified guest identification and maintained compliance with alcohol service regulations.
• Managed POS transactions, processed payments, and balanced cash drawer with accuracy.

• Worked in an upscale steakhouse in a very busy area. My guest interaction and knowledge were deserving of a promotion.
• Trained new bartenders on drink recipes, POS procedures, and guest service standards.
• Managed high-volume bar operations while maintaining speed, accuracy, and order quality.
• Prepared signature cocktails, beer, and wine following house recipes and presentation standards.

• Helped with staffing, payroll tracking, inventory control, invoice preparation, and product output on high-speed printers. Used customer service skills to make cold calls and support new sales.
• Coordinated editorial, production, and circulation workflows to maintain consistent publishing schedules.
• Supervised staff assignments, reinforced procedures, and resolved daily operational issues.
• Reviewed manuscripts, proofs, and layouts for accuracy before final publication.

• While attending maintained a 3.0 average while being employed full-time.
• GPA: 3.0

President Student Body 04-05, Class President 2001-2004, Captain Football/Basketball teams.