Stephen Gamboa
San Antonio
Summary
Dedicated and adaptable professional with a strong work ethic and a passion for delivering exceptional customer service. Graduated from Florida Christian School with a High School Diploma in 2019, and completed one year of education at Miami Dade College. Experienced in management, bartending, and serving roles, with a track record of effectively managing operations, implementing efficient systems, and providing mentorship to develop high-performing teams. Skilled in communication, customer service, and teamwork, with a quick learning ability and a willingness to take feedback for continuous improvement.
Overview
4
4
years of professional experience
Work History
Catering Bartender/Manager
Peak Beverage Catering
08.2023 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with venue staff on logistics such as set-up/break-down times, load-in procedures, and bar placement.
- Enhanced guest experience with expert knowledge of drink recipes and personalized recommendations.
- Demonstrated versatility in bartending styles, adapting techniques to fit the theme of each unique event.
Server/Bartender
The Thorn
04.2023 - 07.2023
- Provided exceptional customer service, ensuring a positive dining experience for patrons
- Received multiple commendations from customers or outstanding service and attention to detail
- Learned how to work collaboratively in a fast-paced environment effectively coordinating with colleagues to provide seamless service.
Server/Bartender/Shift Manager
Earls Kitchen + Bar
10.2020 - 03.2023
- Effectively managed daily operations, including staff scheduling, inventory management, and ensuring high-quality customer service.
- Implemented efficient systems for managing employee shifts, resulting in improved productivity and reduced scheduling conflicts.
- Helped develop employees by providing training, guidance, and mentorship to enhance their skills and performance.
- Demonstrated excellent customer service skills by promptly addressing customers inquiries and concerns.
Education
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLHigh School Diploma -
Florida Christian School
Miami, FL05.2019
Skills
- Guest Engagement
- Service Prioritization
- Management
- Communication
- Quick Learner
- Adaptability
- Strong Work Ethic
- Can Receive and Impact Feedback
Timeline
Catering Bartender/Manager
Peak Beverage Catering
08.2023 - Current
Server/Bartender
The Thorn
04.2023 - 07.2023
Server/Bartender/Shift Manager
Earls Kitchen + Bar
10.2020 - 03.2023
Some College (No Degree) - Nursing
Miami Dade College
High School Diploma -
Florida Christian School
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