Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephen Glenn Young

Valrico,FL

Summary

Accomplished Sr. Manager at PwC with a proven track record in leading the ABBYY Platform team to ensure system reliability and global data capture solutions. Expert in LAN/WAN management and business process automation, demonstrating exceptional leadership and technical skills. Renowned for enhancing client environments and supporting high-value projects at CASO and ABBYY USA.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sr. Manager

PwC
Tampa, FL
08.2019 - Current
  • Technical lead of ABBYY Platform team
  • Create, maintain and update system documentation
  • Ensure 27x7 system availability
  • Consult and support global staff on utilization of data capture needs leveraging various ABBYY product offerings

Sr. Solutions Architect

CASO
San Antonio, Texas
01.2018 - 08.2019
  • Responsible for architecture design, support and maintenance of high value client environments
  • Software administration, Support, & Maintenance
  • Customer Support

Director, Technical Services

ABBYY USA Software House, Inc.
San Jose, CA
07.2012 - 01.2018
  • Responsible for architecture design, support and maintenance of our hosted client’s environments
  • Software deployment, Testing, Support, Maintenance
  • Customer Support
  • Managed scanning center staff to on day to day operations as needed
  • Pre Sales Assistance
  • Sales Assistance

Partner / National Manager of Technical Services

Intelliscan Inc. dba Digital Documents
Cherry Valley, CA
05.2000 - 07.2012
  • Software deployment, Testing, Support, Maintenance
  • Internal Network Admin., responsible for implementation, support, upkeep and troubleshooting of Active Directory, Exchange, CRM Server, multi-host ESXi VMware environment, Citrix Servers and all other technologies needed by internal staff
  • Managed up to 3 technical personnel for daily operation of support and services to be delivered
  • Customer Support
  • Assisted Sales Staff in Sales Presentations and Software Demonstrations
  • Administrator and End-User Training
  • Sales Assistance

Sr. Technical Support Representative

Cardiff Software
Vista, CA
03.1999 - 04.2000
  • Handled premium clientele support as well as general technical support calls for all software technologies provided by Cardiff Software
  • "Elite-Enterprise Installation Specialist" which encompassed assisting clients in implementing TeleForm software into a WAN or LAN environment

Education

Computer Applications and Networks Certificate -

Coleman College
San Diego, CA
03.1999

Fleet Marine Force Combat Medical Corpsman -

Field Medical Service School
Camp Pendleton, CA
05.1991

Emergency Medical Technician/EVOC -

Philadelphia Naval Hospital
Philadelphia, PA
06.1990

United States Naval Corpsman -

Naval School of Health Sciences
San Diego, CA
03.1990

Skills

  • Hardware implementation
  • LAN/WAN Implementation & Management
  • Data center management
  • NT Server Technologies
  • Windows Workstation Technologies
  • Software installation
  • MS SQL Administration
  • ESXi
  • VSphere
  • VmWare Horizon View
  • Acronis Backup and Recovery
  • Document management
  • Data capture
  • Business process automation

Certification

CDIA+, MCSA, MCSE, Autonomy Cardiff TeleForm, TeleForm Enterprise Installation Specialist Certification, Hyland OnBase Certified Installer, OCE’ Technologies DokuStar, Autonomy Cardiff LiquidOffice, EMC Documentum ApplicationXtender Solutions Suite, Captaris RightFax (Production Suite), ABBYY FlexiCapture, FileBound by Upland

References

Available upon request

Timeline

Sr. Manager

PwC
08.2019 - Current

Sr. Solutions Architect

CASO
01.2018 - 08.2019

Director, Technical Services

ABBYY USA Software House, Inc.
07.2012 - 01.2018

Partner / National Manager of Technical Services

Intelliscan Inc. dba Digital Documents
05.2000 - 07.2012

Sr. Technical Support Representative

Cardiff Software
03.1999 - 04.2000

Computer Applications and Networks Certificate -

Coleman College

Fleet Marine Force Combat Medical Corpsman -

Field Medical Service School

Emergency Medical Technician/EVOC -

Philadelphia Naval Hospital

United States Naval Corpsman -

Naval School of Health Sciences

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Stephen Glenn Young