Stephen Hart
NBT Bank
Sherburn
12
years of professional experience
Self-motivated professional with around 10 total years of banking experience. Aiming to leverage my knowledge and experience for further growth and development opportunities in the banking industry.
Work History
Senior Recovery & Collections Specialist
2 Years 2 Months- Reviewed and provided recommendations on customers applying for assistance through loss mitigation (mortgage assistance).
- provide back up on various desks throughout the department to continue workflow while others may be tied up or not in office
- Took over the entire solar transfers and solar subordinations processes from specialty lending when they got dissolved
- Assist families/estates manage deceased mortgage loans (successor in interest)
- prepare and print official checks for GAP desk
Adjustor
9 Months- Responsible for making outbound and taking inbound phone calls in regard to delinquent/current NBT Bank customers
- managed REPO desk, called severely delinquent customers to attempt to collect payment to cure repo letter
- if repo had to be ordered, we would pull SCRA, obtain vintek and get customer sent out for reposession
- research and resolve any issues that may come up from our customers
CSR/Teller Support Specialist
10 Months- Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts, cashing checks, etc.) with a professional attitude on both the teller line and platform for both business and personal customers.
- Balance and maintain ATM daily.
- Maintain and update daily, weekly, and monthly reports.
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Member Services Representative II
2 Years 9 Months- Processed routine member transactions including deposits, withdrawals, and transfers to foster a positive member experience.
- Troubleshoot member service issues as they arose, escalated to teller supervisor and branch manager when needed.
- Exercised discretion in placing check holds and providing system overrides to peers.
- Cross-trained at branch front desk to provide coverage as needed.
- Balanced branch vault daily, placed cash orders and supply orders. Assisted in performing branch vault, teller and money dispenser audits as well as preparing month end paperwork for the branch audits.
- Trained 5 new teller hires on credit union policies, philosophy and essential job functions.
Pharmacy Technician
1 Year 7 Months- Assisted customers with routine transactions and prescription refills.
- Proactively contacted pharmacy customers to assist with autofill and delivery services.
- Communicated with customer, healthcare provider, and insurance provider to ensure filling of prescription.
Teller
1 Year 5 Months- Processed routine customer transactions including deposits, withdrawals and transfers.
- Referred new products and services to members in effort to benefit customer and help reach individual and branch referral goals.
- Proactively contacted customers at specific follow-up dates to ensure satisfactory customer experience.
Customer Service Representative
1 Year 5 Months- Answer calls and assist customers with billing, orders, and general information regarding Verizon Wireless products.
- Trained new employees on essential job functions.
- Escalated calls to supervisor when needed.
Education
High School
- Relevant Coursework
- Business Administration
- Marketing
- Accounting
- GPA: 3.8
Skills
Strong work ethic
Finance experience
Microsoft word/excel
Customer service
Critical thinking
Problem solving
Leadership
Professionalism
Team player
Time management
Credit and collections
Teamwork orientation
Account review
Relationship building
Data entry efficiency
Decision-making
Timeline
Senior Recovery & Collections Specialist
NBT Bank
06.2024 - CurrentRead More
Adjustor
NBT Bank
09.2023 - 06.2024Read More
CSR/Teller Support Specialist
Community Bank, N.A.
06.2022 - 04.2023Read More
Member Services Representative II
First Source Federal Credit Union
08.2019 - 05.2022Read More
Pharmacy Technician
Kinney Drugs
01.2018 - 08.2019Read More
Teller
NBT Bank
11.2015 - 04.2017Read More
Customer Service Representative
APAC/EGS
10.2014 - 03.2016Read More
Canastota High School
High School
Read More