Summary
Overview
Work History
Education
Additional Information
Skills
Timeline
Generic
Charlene Scott

Charlene Scott

Licensed Professional; Management
Fairfield,AL

Summary

I am committed to promoting and protecting the rights, well-being, and interests of individuals facing mental health challenges. Through my work, I aim to eliminate stigma, raise awareness, and improve access to mental health services and support for those in need. My ultimate goal is to create a more inclusive and compassionate society that prioritizes mental health as an integral part of overall well being. Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

Peer Specialist/ Recovery Specialist

Hope Pointe
Tuscaloosa, AL
08.2023 - 03.2024
  • Facilitate Groups, lead others in Peer Recovery, transport Clients, teaching healthy communication and self advocacy skills, building problem solving, maintaining CEUs

Peer Support Specialist

Kerrville State Hospital
Kerrville, TX
03.2023 - Current
  • Lead others in peer lead recovery and model recovery achievements, support healthy communication and self advocacy skills, social skills, problem solving, builds and maintains relationships and share recovery stories, advocate with clients on combating stigma, facilitate support and peer lead recovery groups, lead educational panels, training, and CEUs

Peer Support Specialist

San Antonio Clubhouse
San Antonio, TX
12.2021 - Current
  • Hosted workshops and classes, supported peers in their recovery, helped with peer treatment plans and, supported peer within treatment teams and worked alongside social workers on their behalf, advocate for peers and encourage them to use their voices, document peer treatment and discuss barriers and challenges, record daily progress, demonstrate recovery, assist social workers, nurses, and doctors on peers behalf.

Transformation Ministries, IFM MInister
Birmingham, AL
08.2016 - Current
  • Facilitated classroom discussions, graded and collected homework, prepared classroom and study material, instructed, worked with peers who dealt with substance abuse and/or had been incarcerated and were in recovery develop strong skills to accommodate and maintain recovery.

Licensed Manicurist

Pedicurist
04.2016 - Current
  • Educated clients on proper nail care techniques to promote healthy nails between appointments.
  • Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
  • Collaborated with salon team members for seamless appointment scheduling and service coordination.
  • Increased salon revenue by upselling additional nail care products and treatments.
  • Developed lasting relationships with clients by offering attentive service and genuine conversation.
  • Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
  • Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
  • Offered specialized services such as hot stone massages during pedicures which resulted in higher average ticket prices per appointment.
  • Performed intricate nail art designs to exceed client expectations and showcase creative skills.
  • Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
  • Enhanced client satisfaction by providing exceptional manicure and pedicure services.

owner/ operator

Pedicake Boutique
Birmingham, AL
04.2016 - Current
  • In charge of book-keeping, facilitating spa parties, coordinating events and marketing, hiring, training and educating, arranging meetings and creating annual goals to execute a yearly action plan, record keeping, customer service, performing nail services and supporting my clients.

Manager

Sally Beauty
San Antonio, TX
06.2022 - 09.2022
  • Managed the inventory and purchasing reports, opening & closing reports, associate reporting and client correspondence, maintained daily, weekly and monthly goals, bank run, payroll, weekly associate coaching, resolved customer issues to satisfaction, and reduced the complaint rate by 85%, Trained new employees in office procedures, job descriptions and job expectation, Performed relationship-building activities with clients to increase customer retention rate by 70%

Manager

Frenchies Modern Nail Care
New Braunfels, TX
01.2022 - 05.2022
  • Managed & Operated by maintaining record keeping, reports, communicate daily, weekly and monthly financial and market goals, hold daily communication huddles, orchestrate monthly meetings, Bank deposits, hire & train, facilitate groups and engage and identify leaders, teach and instruct on use of software, conflict and problem solve.

Creative Arts Facilitator

Psalms Books, INC
Centerpoint, Alabama
05.2021 - 08.2021
  • Organized and oversaw the creative engagements of 8-10 students, facilitated discussions based on life skills, assisted the director of the organization, led the class to problem solve, engage with others, and organize an end of the program event.

Certified Tutor

Classical Conversations Homeschool Co
Trussville, AL
08.2018 - 04.2021
  • Homeschooled own children for 6 years and facilitated a class room of 8 students to lead them to engage in all academics through music, arts, and peer led discussions, tutored children to learn over 500 facts, attended meetings, met with parents, engaged with students to promote self-help skills & social skills and provided feedback, instructed parents to lead their class at home.

Facilitator

NAMI BIRMINGHAM
Birmingham, AL
08.2016 - 11.2019
  • I assisted then President Joy Doering in organizing annual NAMI walk, I became trained to facilitate peer led groups
  • I spoke at different organizations advocating and educating about mental illness.

Creative Facilitator

OUR LADY OF FATIMA SCHOOL
Birmingham, AL
08.2016 - 05.2017
  • Supported teachers and office staff by substituting on their off days, I assisted in the office working with parents, answering calls, I facilitated & organized cheer group, and supported parents.

Mentor/ Facilitator

Banks Academy/ The Way Church
Birmingham, AL
08.2016 - 01.2017
  • Helped to develop and cultivate a peer led group of 8-10 centered around discussion on various topics to promote and encourage self awareness, problem solving skills, social & self esteem awareness and goals.

Education

Bachelor of Arts - Leadership

Southeastern Bible College
May 2015

NAMI Member, DBSA Memeber, MHPS Certified, DOT Certified, Licensed Pedicurist - undefined

Peer Support Specialist - undefined

Certifications and Licenses Recovery Specialist - undefined

University of Alabama
September 2024

Nail Technician License - undefined

October 2025

Licensed Manicurist/Pedicurist Certified MHPS November 2022 to May 2023 Certified Mental Health Peer Specialist - undefined

Biblical Studies
Current

Additional Information

  • Certifications documentation available upon request

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Staffing
  • Operations oversight
  • Inventory management
  • Strategic planning
  • Payroll processing
  • Relationship management
  • Human resources
  • Financial analysis
  • Operational reporting
  • Business operations management
  • Recruiting and hiring
  • Profit optimization
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Schedule management
  • Accurate record keeping

Timeline

Peer Specialist/ Recovery Specialist

Hope Pointe
08.2023 - 03.2024

Peer Support Specialist

Kerrville State Hospital
03.2023 - Current

Manager

Sally Beauty
06.2022 - 09.2022

Manager

Frenchies Modern Nail Care
01.2022 - 05.2022

Peer Support Specialist

San Antonio Clubhouse
12.2021 - Current

Creative Arts Facilitator

Psalms Books, INC
05.2021 - 08.2021

Certified Tutor

Classical Conversations Homeschool Co
08.2018 - 04.2021

Transformation Ministries, IFM MInister
08.2016 - Current

Facilitator

NAMI BIRMINGHAM
08.2016 - 11.2019

Creative Facilitator

OUR LADY OF FATIMA SCHOOL
08.2016 - 05.2017

Mentor/ Facilitator

Banks Academy/ The Way Church
08.2016 - 01.2017

Licensed Manicurist

Pedicurist
04.2016 - Current

owner/ operator

Pedicake Boutique
04.2016 - Current

Bachelor of Arts - Leadership

Southeastern Bible College

NAMI Member, DBSA Memeber, MHPS Certified, DOT Certified, Licensed Pedicurist - undefined

Peer Support Specialist - undefined

Certifications and Licenses Recovery Specialist - undefined

University of Alabama

Nail Technician License - undefined

Licensed Manicurist/Pedicurist Certified MHPS November 2022 to May 2023 Certified Mental Health Peer Specialist - undefined

Biblical Studies

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Charlene ScottLicensed Professional; Management