Stephen Heit
Redmond,WA
Summary
Results-driven Inventory Specialist with expertise in order fulfillment and inventory management. Demonstrates proficiency in managing returns, equipment configuration, and team collaboration to enhance service delivery. Committed to operational efficiency and customer satisfaction, with a focus on maintaining optimal stock levels and reducing discrepancies through effective problem-solving and continuous improvement.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Inventory Specialist
Intermedia Intelligent Communications
Redmond, Washington
09.2022 - Current
- Maintained one business day SLA for order fulfillment delivery.
- Processed returned warranty equipment, testing and validating issues reported from support.
- Checked new inventory and returned equipment into inventory systems.
- Managed repackaging of replacement inventory and refurbished accessory items.
- Configured VoIP equipment repetitively for daily order fulfillment.
- Handled exceptions related to returns efficiently.
- Tested and configured IP PBX and IP phones using standard and customer applications.
- Collaborated with teams to resolve customer issues and prioritize escalated orders.
Package Handler
FedEx Ground
Redmond, WA
01.2019 - 10.2021
- Checked accuracy of inbound and outbound shipments to minimize errors and ensure timely delivery.
- Coordinated with supervisors, drivers, and team members to ensure proper placement of packages in vehicles, enhancing workflow efficiency.
- Filled voids in boxes and arranged items based on size, dimensions, and weight to optimize space and prevent damage during transit.
- Paid close attention to gain a thorough understanding of the duties required for each shift, working diligently to complete priority tasks.
Courtesy Clerk
QFC
Redmond, WA
08.2016 - 04.2017
- Provided excellent customer service by greeting and assisting daily customers to their desired items.
- Guided customers to desired merchandise throughout store, improving their shopping experience and satisfaction.
- Efficiently bagged customer items, ensuring that delicate items were protected and that different groups of merchandise were separated.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and retrieving carts from parking lot to enhance customer experience.
Education
Bachelor of Arts - Media and Communication Studies
University of Washington Bothell
Bothell, WA06-2021
Associate of Arts - Liberal Arts and Sciences
Bellevue College
Bellevue, WA12-2018
Skills
- Order fulfillment
- Inventory tracking
- Shipping accuracy
- Warehouse operations
- Attention to detail
- Time management
- MS Office proficiency
- Computer literacy
- Problem solving
- Team management
- Customer service
- Verbal and written communication
Certification
- OSHA Pallet Jack Certification Issue Date 12-09-2024
Timeline
Inventory Specialist
Intermedia Intelligent Communications
09.2022 - Current
Package Handler
FedEx Ground
01.2019 - 10.2021
Courtesy Clerk
QFC
08.2016 - 04.2017
Bachelor of Arts - Media and Communication Studies
University of Washington Bothell
Associate of Arts - Liberal Arts and Sciences
Bellevue College