Stephen Henry
Manchester
Summary
Dynamic Account Executive with over 10 years of experience in pharmacy benefit management and client engagement, specializing in organizations such as RxBenefits, Cigna, and UnitedHealthcare. Expertise includes enhancing client relationships, minimizing pharmacy expenditures, and delivering tailored consultative solutions that align with HR, finance, and clinical objectives. Recognized for leveraging proactive utilization and trend analysis to design strategic plans that advance the sales cycle through data-driven insights and exceptional partnerships. Committed to fostering collaborative team environments while driving growth and optimizing client satisfaction through adaptability and a results-oriented mindset.
Overview
15
15
years of professional experience
Work History
Strategic Account Executive
RxBenefits
Birmingham, AL
01.2024 - Current
- Build and grow relationships with brokers and clients by offering strategic solutions to Book of Business challenges.
- Perform proactive utilization and trend analysis to identify solutions that assist in managing and reducing drug spend.
- Serve as a strategic advisor on PBM services, clinical programs, and pharmacy benefit optimization.
- Develop plan design strategies aligned with HR, finance, and pharmacy leadership goals.
- Ensure accurate and timely preparation of client deliverables and support onboarding for new and existing clients.
- Deeply understand client organizations, key contacts, benefit structures, and strategic initiatives to drive retention and growth.
Owner
Premium Choice Express
Holyoke, MA
01.2019 - 01.2024
- Built and led a 75–110-person operation, developing leadership teams and conducting performance evaluations.
- Managed multi-million-dollar budgets, compensation structures, bonus programs, and cost-saving initiatives.
- Developed policies, procedures, and organizational structures to support rapid scaling.
- Collaborated with Amazon logistics teams to ensure timely delivery and resolve operational barriers.
- Ensured DOT compliance and optimized weekly labor budgets.
- Oversaw payroll, AP/AR, benefits administration, unemployment claims, and insurance processes.
Pharmacy Implementation & Account Manager
Cigna
Bloomfield, CT
01.2014 - 01.2019
- Implement new pharmacy benefits and support clients ranging from 10 to 14,000+ members.
- Maintain strong relationships with clients and consultants through proactive needs-based discussions.
- Deliver creative, effective solutions to optimize client outcomes and satisfaction.
- Manage multiple implementations simultaneously to meet monthly go-live targets.
- Represent Cigna in finalist presentations, consultant forums, and educational meetings.
- Provide enterprise support for TPA pharmacy processes; SME for DSA and Hospital Vertical setup.
Client Relations Manager
UnitedHealthcare
Rock Hill, CT
01.2012 - 01.2014
- Managed relationships with national accounts totaling ~750,000 members.
- Resolved client issues within an average of two hours, ensuring operational continuity.
- Conducted accurate testing for all client plan changes and maintained benefit systems.
- Coordinated across functional teams to ensure client requirements were implemented correctly.
- Created training guides and led onboarding for multiple departments.
- Designed an internal SharePoint repository for templates, SOPs, calendars, and key resources.
- Led the PULSE Committee, developing process flows, SOPs, statistical reporting, and training.
- Served as SME for Salesforce and RxClaims; oversaw project plans, risks, and deliverables.
Education
Master’s Degree - Business Administration And Management
Capella University
01-2017
Skills
- PBM Strategy
- Client Relationship Management
- Pharmacy Benefit Optimization
- Utilization & Trend Analysis
- Plan Design Strategy
- Cross-Functional Collaboration
- Implementation Management
- Risk Mitigation
- Leadership & Team Development
Timeline
Strategic Account Executive
RxBenefits
01.2024 - Current
Owner
Premium Choice Express
01.2019 - 01.2024
Pharmacy Implementation & Account Manager
Cigna
01.2014 - 01.2019
Client Relations Manager
UnitedHealthcare
01.2012 - 01.2014
Master’s Degree - Business Administration And Management
Capella University