Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Emily Hawkins

Warren

Summary

Strategic and results-driven Account Executive with 12 years of experience in the PBM industry. Proven success in managing national and mid-market employer groups, delivering cost containment strategies, driving clinical engagement, and ensuring regulatory compliance. Adept at collaborating cross-functionally with pharmacy operations, underwriting, and clinical teams to support business growth and client retention. Thrives in fast-paced, fully remote environments with a strong focus on relationship-building and consultative selling.

Overview

5
5
years of professional experience

Work History

Strategic Account Executive

OptumRx
11.2022 - Current
  • Own strategic relationships for 20+ mid-market employer clients totaling $50M+ in annual pharmacy spend.
  • Collaborated with underwriting, clinical, and finance to deliver tailored renewal packages—achieving 98% client retention rate in 2024.
  • Identified cost-saving opportunities using utilization data, leading to a 12% PMPM reduction for a larger mid-market employer group.
  • Presented quarterly and yearly business reviews, including trend analysis, formulary strategy, and rebate performance.
  • Partnered with clinical pharmacists to support high-risk member outreach campaigns.
  • Supported the response to RFPs and client audits by gathering data and coordinating SMEs input.
  • Assisted in the development of customized pharmacy strategies to support cost savings, adherence, and member engagement goals.

Account Executive, Employer Mid-Market

CVS Health
03.2020 - 11.2022
  • Managed day-to-day servicing and support for employer group clients, ensuring timely resolution of benefit and eligibility issues.
  • Prepared and delivered client-facing reports, including trend analysis, utilization, and performance metrics.
  • Participated in client implementations and renewal processes, including benefits setup, formulary alignment, and member communication plans.
  • Acted as a liaison between clients and internal department (clinical, operations, and underwriting) to ensure alignment on service delivery.

Education

Bachelor of Arts - Communications and Public Relations

Miami University
Oxford, Ohio

Skills

  • Pharmacy Benefit Strategy
  • Employer Group Relationship Management
  • RFP/Proposal Development
  • Contract Negotiation
  • Clinical & Financial Performance Reporting
  • Remote Client Engagement
  • Cross-functional Collaboration
  • PBM Analytics & Market Trends
  • Salesforce Tableau Excel

Awards

Received “Top Performer Award” for highest client satisfaction scores (2023).

Timeline

Strategic Account Executive

OptumRx
11.2022 - Current

Account Executive, Employer Mid-Market

CVS Health
03.2020 - 11.2022

Bachelor of Arts - Communications and Public Relations

Miami University

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