Stephen Houghan
Leawood,KS
Summary
Strong and collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Consulting Practice Manager
Oracle Corporation
01.2024 - Current
- Facilitated stakeholder meetings for effective collaboration on key decisions impacting project direction or scope adjustments.
- Collaborated with stakeholders to identify opportunities for growth, leading to the expansion of our practice offerings.
- Managed multiple engagements simultaneously, prioritizing tasks according to urgency and strategic importance for each client''s success.
- Mentored junior consultants, fostering a culture of continuous learning and professional development within the team.
- Demonstrated strong leadership, communication skills and mature emotional intelligence.
- Continuously refined consulting methodologies to address the evolving needs of our clients, and improving the quality of engagements
Senior Consulting Manager
Oracle Corporation
06.2021 - 01.2024
- Enhanced client satisfaction by identifying key performance indicators and implementing data-driven strategies.
- Streamlined project management processes for increased efficiency and timely delivery of consulting services by 20%.
- Led cross-functional teams to develop innovative solutions, driving positive outcomes for clients.
- Established strong relationships with stakeholders, fostering trust and ensuring clear communication throughout projects.
- Developed tailored business process improvement plans, driving operational efficiency.
- Collaborated with interdisciplinary teams to create holistic approaches addressing a wide range of business challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager Lead Consultant
Cerner Corporation
10.2017 - 06.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Team Lead Consultant
Cerner Corporation
06.2012 - 10.2017
- Enhanced team collaboration by implementing efficient communication strategies and tools.
- Streamlined project workflows for increased productivity and timely completion of tasks.
- Developed comprehensive training programs, resulting in improved team performance and skill sets.
- Established clear expectations and goals with team members to ensure alignment with project objectives.
- Monitored team progress on projects, ensuring deadlines were met and deliverables exceeded client expectations.
- Built strong relationships with key partners in order to create synergy across all aspects of the business.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Consultant
Cerner Corporation
03.2010 - 06.2012
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Skills
- Operational Planning
- Client Relationships and Satisfaction
- Team Leadership
- Decision Making
- Critical Thinking
- Adaptability
- Problem Solving
- Process Improvement
- Resource Allocation
- Performance Management
- Employee Development
- Teamwork and Collaboration
Education
BBA - Management Information Systems
University of Michigan - Dearborn
Dearborn, MI 09.2005 - 12.2009
Timeline
Consulting Practice Manager
Oracle Corporation
01.2024 - Current
Senior Consulting Manager
Oracle Corporation
06.2021 - 01.2024
Manager Lead Consultant
Cerner Corporation
10.2017 - 06.2021
Team Lead Consultant
Cerner Corporation
06.2012 - 10.2017
Consultant
Cerner Corporation
03.2010 - 06.2012
BBA - Management Information Systems
University of Michigan - Dearborn
09.2005 - 12.2009
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