Stephen Houser

• Managed IT infrastructure, ensuring 99% system uptime through network setup, hardware maintenance, and software updates.
• Oversaw facility operations, coordinating repairs and safety protocols for over 50 staff and students.
• Implemented cost-saving technology upgrades, reducing annual IT expenses by 15% via optimized vendor contracts.

Provided tech support to staff, resolving over 30 tickets monthly, often remotely to accommodate flexible hours.

• Supervised a team of 5 in managing land and title records for energy sector clients, ensuring 100% compliance with legal standards
• Streamlined digital record-keeping processes, reducing retrieval time by 25% using database software
• Trained staff on proprietary systems, improving team efficiency and accuracy in high-pressure environments
• Leveraged Spanish fluency to communicate with bilingual clients, enhancing project coordination
• Coordinated field service operations to ensure timely project execution.
• Developed training materials for new staff on operational procedures.

• Responded to 500+ emergency calls annually, including fires, medical incidents, and rescues, maintaining calm under pressure
• Maintained and repaired communication equipment, including radios, ensuring operational readiness
• Conducted community outreach, delivering safety presentations in English and Spanish to diverse audiences
• Earned commendation for leadership during Hurricane Isaac response, coordinating evacuations
• Conducted fire prevention inspections in community buildings and residences.
• Operated fire suppression equipment during emergency situations.
• Maintained firefighting gear and equipment in optimal condition.