Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN HOWARD

Tarboro,NC

Summary

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Overview

11
11
years of professional experience

Work History

Senior IT Specialist

Flagstone Foods LLC
10.2021 - Current
  • First contact for any IT related issues such as Active Directory Password Resets, SAP resets, hardware support, proprietary applications, and Office 365 support
  • Supported all Robersonville Warehouses (3total) and traveling to Dothan, Alabama for IT support
  • Manage and Maintain company infrastructure ranging from Virtual Machines, Azure Cloud environment, Wireless Network, and Mitel/ShoreTel/Zoom phone systems
  • VM Servers build & rebuild (Deploying the new VM from the Template and cloning an existing VM per customer’s request) with vSphere environment
  • Maintaining Android and Windows Mobile companywide server that connects handheld and forklift mounted SAP devices for all locations across the country that manage inventory management and on the fly production material inventory
  • Creating and maintaining Power Shell and Python scripts for automating certain IT related Processes
  • Office 365 Administrator and Intune Global administrator registering and setting up MDM for devices
  • Managing and creating Group Policies and deploying policies
  • Created a PXE server for company to image computers
  • Captured the images for specific machines ranging from production computer, QA personnel HR personnel, etc
  • Transitioning from On-Premises AD to Azure based AD
  • Supported and Maintained Honeywell Mobile devices attached to Forklifts
  • Repairing and maintaining barcode printers for production
  • (Zebra and Honeywell)
  • Maintaining and installing A/V equipment, IP Camera Systems, and badging systems
  • 3rd Level support for Infrastructure issues that the contracted MSP (Crossfuze) cannot fix or solve
  • Network administration through Cisco and Meraki hardware
  • Replaced and reconfiguring Cisco switches (Catalyst) and wireless Access Points.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.

Interim Senior Infrastructure Specialist

Johnston County Public Schools
10.2020 - 10.2021
  • Worked in the Interim for Johnston County public schools as an Infrastructure specialist servicing more than forty schools and 38,000students and staff
  • Evaluated the infrastructure security expose and readiness of the school’s network system
  • Constant monitoring of UPS backup systems for the network
  • Google Suite System Administrator Active Directory Admin responsible for password resets, user creation, and group policy changes
  • JAMF transition to InTune via Microsoft InTune Cloud Connector
  • Managed and Created File Servers and Domain controllers in vSphere for more than twenty schools in the district
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.

FAA Traveling IT Specialist (Contractor)

TEKsystems
04.2019 - 09.2019
  • Worked as a Traveling IT specialist traveling to different states proving IT support, both software and hardware, and computer deployment and imaging
  • Traveling 100% of the time to locations needed within the United States and OCONUS
  • Subject to extensive background and drug screening Frequency generators) to fix the GPS and VSAT system Maintained hardware performance, network connectivity and software support for the numerous FAA and ATC facilities
  • Replaced, repaired, reimaged, and deployed computer hardware to employees and provided on site customer service to make sure hardware meets their needs and functions as required
  • Supported onsite Technicians and internal administrative teams with hardware and software issues (e.g., printers, monitors, proprietary software, network equipment, access points, Microsoft, and Mac equipment), Onboarded and provided new employees equipment and setup for new equipment.
  • Ran, reviewed and submitted daily reports using [Software].
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Telemetry/Optics Field Engineer

KRS LLC
02.2018 - 04.2019
  • Worked as a field engineer on a remote island in the middle of the Pacific for the DOD Supporting US Army Space and Missile Defense Command
  • Assisting engineering staff with operations, maintenance, calibration, troubleshooting, repair and modification of the high-power TRADEX L-band/S-band radar transmitters equipment includes but is not limited to high-powered Klystrons, TWTs, beam switch tubes, solid state amplifiers, associated microwave transmission systems, RF microwave components
  • Troubleshooting and repair of Thermal imaging equipment, telemetry radars, optical spectrometer, and Camera Systems on 3 different Atoll islands Terminated BNC, Fiber Optic, and CAT5/5e/6 cable for internet communication and remote video viewing on different isolated islands
  • Replacing old and frayed cables to repair existing communication equipment mostly for telephone communication
  • Trained and qualified in use of test and diagnostic equipment such as multi-meters, oscilloscopes, function generators, and diagnostic software and hardware
  • Troubleshooting low voltage and high voltage electrical systems Assisting with server construction and programming
  • (Linux) Preventive maintenance of electronic and safety equipment around the various islands

Traveling IT Technician (Contractor)

Apex Systems
07.2017 - 02.2018
  • Assist information engineers in coding, testing, implementation, and documentation projects.
  • Active Directory Domain Administrator
  • Powershell Script creator
  • Intune Migration and MDM administrator
  • Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
  • Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
  • Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements.
  • Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
  • Confirm and prioritize project plans and deliverables with the customer.
  • Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
  • Apply metrics to monitor performance and measure key project criteria.
  • Prepare system documentation.
  • Establish and maintain security, integrity, and business continuity controls and documents.
  • Analyze, identify and resolve business and or technical problems using appropriate tools.
  • Participate in special studies and stay current on emerging tools, techniques, and technologies.
  • Experience in Information Systems (IS).
  • Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.n.

94Y IFTE Instructor/ BMET Instructor

Pd Systems
05.2017 - 10.2017
  • Worked as an Electronics Instructor supporting DOD TRACOM instructing military personnel in basic to advanced electronics for a variety of MOS
  • Instructing Army and Marine students on Electronics and Electrical Theory
  • Instructed Avionics based MOS on differences between different cable types and how to repair and terminate said cables
  • Instructed and trained military personnel on specific based MOS equipment and hardware
  • MOS included 94M, 94F, 94E, 94R, 94Y and 94H
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Worked with fellow teachers to devise and implement support plans to help students excel.

94Y Integrated Family of Test Equipment Operator

US Army
12.2012 - 07.2017
  • (Military service) 94y and 35M Joined and served in the United States Army Active duty and completed my service with an Honorable Discharge Performed intermediate and depot maintenance of avionic navigation flight control systems, weapon systems and stabilization equipment on OH-58 Kiowa, CH-47 Chinook, AH-64 Apache, and UH-60 Black Hawk Performed electronic maintenance, adjustments, tests, fault isolation and repair of all supported system line replaceable units of the OH-58 Kiowa, CH-47 Chinook, AH-64 Apache, and UH-60 Black Hawk Performed maintenance on automatic flight control systems, radar, and laser detection systems, FLIR (forward looking infrared radar) systems, and IFF (identification friend or foe) transponders
  • Also performed maintenance on NVGs, binoculars, and other electro-optical equipment Operated, repaired, and maintained 60KW diesel generators and LMTV (Light Medium Tactical Vehicle) for 4 successful Field Training Exercises Installed and modified supported weapon system test program and test program sets
  • Isolated and repaired printed circuit board and component malfunction by multi-layering soldering techniques
  • Operated the Automated Test Station which ran a UNIX based operating system
  • Became proficient with UNIX based commands and editing source code to improve functionality, accuracy, efficiency of the test station to run components from other aircraft including but not limited to UH-60 Blackhawk and AH-64 Apache helicopter platforms
  • Isolated faults and malfunctions of both the Automated Test Station and components of helicopter electronic systems using system schematics and wiring diagrams
  • Maintaining section's Windows Computer System and troubleshooting any issues with said computer systems such as replacing components or upgrading Windows Operating System
  • Backing and reimaging Battalion and Company desktop and laptops computers running Windows 7

Education

Diploma -

North Pitt High School
06.2003

Electronics And Control Systems Diploma -

US Army Ordnance School
06.2013

Software Engineering Diploma -

South College
07.2022

Skills

  • VMware Virtualization
  • Predictive Dialers
  • Automated and Manual Procedures
  • Business Oversight
  • Customer Care
  • Application Deployment
  • Hardware and Software Installation
  • C# and Java Programming

Timeline

Senior IT Specialist

Flagstone Foods LLC
10.2021 - Current

Interim Senior Infrastructure Specialist

Johnston County Public Schools
10.2020 - 10.2021

FAA Traveling IT Specialist (Contractor)

TEKsystems
04.2019 - 09.2019

Telemetry/Optics Field Engineer

KRS LLC
02.2018 - 04.2019

Traveling IT Technician (Contractor)

Apex Systems
07.2017 - 02.2018

94Y IFTE Instructor/ BMET Instructor

Pd Systems
05.2017 - 10.2017

94Y Integrated Family of Test Equipment Operator

US Army
12.2012 - 07.2017

Diploma -

North Pitt High School

Electronics And Control Systems Diploma -

US Army Ordnance School

Software Engineering Diploma -

South College

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STEPHEN HOWARD