Stephen Howey
Clinton Township,United States
Summary
Dedicated Dispatcher offering 9 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in assigning calls to officers and security protocols.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Warren, MI
06.2023 - Current
- Promoted safety awareness by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Supervised team of 33 security personnel during shift
Dispatcher
Allied Universal Security Services
Warren, MI
10.2021 - 06.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
G4S Secure Solutions
Warren, MI
02.2021 - 10.2021
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
Allied Universal Security Services
Warren, MI
01.2018 - 02.2021
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Dispatcher
G4S Secure Solutions
Warren, MI
01.2017 - 01.2018
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Security Professional
G4S Secure Solutions
Warren, MI
03.2015 - 01.2018
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored 13 buildings in company vehicle, on bicycle, and by foot.
- Recorded incident reports with detailed accounts of occurrences.
School Bus Driver
Warren Consolidated Schools
Warren, MI
01.2014 - 03.2015
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Transported 48 to 77 students to school and events.
- Inspected emergency equipment and verified safe working order for student and driver use
Technology Specialist
Clintondale Community Schools
Clinton Township, MI
06.2000 - 01.2014
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Administered networks by creating user accounts and managing permissions.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Developed network and database security for monitoring and alerting of potential threats.
- Reduced wait times by 75% by implementing online trouble ticket tracking system.
Education
Associate of Applied Science - Information Technology - Network Specialist
Macomb Community College
Warren, MI03.2005
High School Diploma -
Clintondale High School
Clinton Township, MI05.2000
Skills
- Prioritizing Calls
- Dispatching Field Personnel
- Schedule Coordination
- Customer Relations
- Employee training
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
- Weapons Screening
- Skilled in Conflict Resolution
- Security Team Management
- Safety and Security
Accomplishments
- Achieved the rank of Eagle Scout with BSA Troop 472.
- Awarded 5th Year Pipestone Camp Honors Award with Seven Ranges Scout Reservation.
- Awarded Exemplary Service Medal with BSA Troop 472.
Affiliations
- Mission Observer - 2 Years, Civil Air Patrol
- Mission Radio Operator - 3 Years, Civil Air Patrol
- Flight Line Marshall - 3 Years, Civil Air Patrol
- Mission Scanner - 3 Years, Civil Air Patrol
- Assistant Scoutmaster - 5 Years, BSA Troop 472
Certification
- EMS SAFETY - CPR, First Aid and AED.
- Class B Commercial Drivers License with Passenger and School Bus endorsements.
Timeline
Security Supervisor
Allied Universal Security Services
06.2023 - Current
Dispatcher
Allied Universal Security Services
10.2021 - 06.2023
Dispatcher
G4S Secure Solutions
02.2021 - 10.2021
Dispatcher
Allied Universal Security Services
01.2018 - 02.2021
Dispatcher
G4S Secure Solutions
01.2017 - 01.2018
Security Professional
G4S Secure Solutions
03.2015 - 01.2018
School Bus Driver
Warren Consolidated Schools
01.2014 - 03.2015
Technology Specialist
Clintondale Community Schools
06.2000 - 01.2014
Associate of Applied Science - Information Technology - Network Specialist
Macomb Community College
High School Diploma -
Clintondale High School
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