Stephen Hoxie
Farmersville Station
Summary
Accomplished Loss Mitigation Specialist adept at analyzing borrower financials and implementing customized repayment plans. Expertise in default management and process improvement ensures timely resolutions and increased customer satisfaction.
Overview
23
23
years of professional experience
Work History
Loss Mitigation Specialist
M & T Bank
Buffalo, NY
03.2022 - 01.2026
- Analyzed borrower financial information to determine eligibility for loss mitigation options.
- Reviewed customized repayment plans, ensuring compliance with regulatory guidelines and company policies.
- Reviewed and processed loan modification applications, enhancing approval turnaround times.
Senior Collections Representative
Coast Professional Inc.
East Aurora, NY
04.2019 - 02.2022
- Led team in achieving monthly collection targets through effective account management strategies.
- Mentored junior representatives to enhance skills in negotiation and dispute resolution.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Implemented process improvements, reducing average collection time by streamlining communication protocols.
- Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
Senior Collections Representative
Pioneer Credit Recovery
Arcade, NY
10.2002 - 11.2018
- Analyzed account data to identify trends, informing strategic decisions for future collections efforts.
- Collaborated with cross-functional teams to resolve complex account issues, enhancing customer satisfaction levels.
- Conducted regular performance reviews, providing constructive feedback to improve team productivity and morale.
- Utilized CRM systems to track collections progress and maintain accurate account records for reporting purposes.
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
Education
High School Diploma -
Millington Central High School
Millington, TN04-1985
Skills
- Default management
- Collections experience
- Negotiation expertise
- Coordinating records
- Portfolio management
- Teamwork
- Problem-solving
- Time management
Timeline
Loss Mitigation Specialist
M & T Bank
03.2022 - 01.2026
Senior Collections Representative
Coast Professional Inc.
04.2019 - 02.2022
Senior Collections Representative
Pioneer Credit Recovery
10.2002 - 11.2018
High School Diploma -
Millington Central High School