Stephen Ingram
Holiday,USA
Summary
Professional researcher with solid experience in conducting interviews and collecting data. Known for strong analytical skills, effective communication, and ability to adapt to changing project requirements. Valued team collaborator who consistently drives results and supports colleagues. Skilled in qualitative and quantitative research methods, data analysis, and maintaining confidentiality.
Overview
17
17
years of professional experience
Work History
Sales Representative/Energy Contract Writer
All In Power Corp
04.2023 - 10.2025
- I brokered businesses in deregulated states to provide competitive pricing on their electric/gas bills.
- After two months of being a sales representative I was promoted to an Energy Contract Writer.
- Which I prepared the contracts for the sales reps to present to the business client.
- I contacted electricity suppliers in order to obtain competitive pricing from different sources and put together the correct contract depending on state regulations.
- I stayed in contact by mail and updated pricing daily due to market values.
Nielsen Research Interviewer
Nielsen
01.2023 - 03.2023
- A remote occupation where I contacted customers in regards to gather information about what they have watched, read or heard.
- The program relates to TV, Apps, Magazines, Newspapers, and Radio to gather information for ratings.
Education Advisor
Digital Media Solutions
02.2022 - 04.2022
- A remote occupation where I contacted prospective customers on furthering their college education.
- I assisted by gathering information on their interests and availability for when they would return to college as well as transferring them to colleges to speak with them.
Deli Worker
Winn-Dixie
06.2021 - 08.2021
- I prepared food and meals for customers as well as providing service with slicing meats and cheese according to the customers needs.
Verification Specialist
ThinkDirect Marketing Group
01.2020 - 04.2020
- Confirming customers magazine orders and taking the payments as well as upselling the customer on additional products and services.
- Accomplishments: High Sales Volume
Sales Representative
Spartan Energy
01.2017 - 02.2019
- I handled outbound and inbound calls assisting business and home based clients with their electric and gas bills to reduce costs.
- Accomplishments: High sales volume
Collections Agent
CFS
01.2016 - 08.2016
- I handled inbound calls from clients that received an automated call about their delinquent debt and assisted them in a solution on how to setup payment or payments to finalize the debt.
- Accomplishments: I exceeded the monthly profit margin each month and continued to climb the profit tiers.
IT Level 1
Transworld Network
08.2015 - 10.2015
- I handled inbound and outbound calls from clients which I assisted them in troubleshooting their internet issues (hardware and software).
- I also assisted in taking payments for accounts, helping with account management, retention and customer service issues.
- Accomplishments: I gained knowledge quickly through the training provided and was working on becoming a level 3 tech.
Account Manager
Freight Center
02.2015 - 07.2015
- I assisted residential and commercial clients in shipping commodities nationally and internationally using LTL, Truckload and Inter-modal.
- Accomplishments: I exceeded the monthly profit margin each month and continued to climb the profit tiers.
Sales Representative
Infinity Energy Solutions
10.2014 - 11.2014
- Helping customers in deregulated states lower their energy costs.
- Accomplishments: As of so far: sales equal to some of the top Reps.
Appointment Setter
Dealer Force
05.2014 - 09.2014
- I talked to customers about selling their vehicle and/or buying a new one.
- I received the information from the customer on their vehicle for example: Make, Model and Year and when it was purchased.
- Accomplishments: Top Appointment Setter, Received a raise, advanced on all campaigns.
Warehouse Associate
Connie Duglin's Specialty Linens
04.2013 - 05.2013
- Ship and pack Fine linens to Disney parks, Weddings, Conventions, Restaurants, and other business establishments across the U.S.A.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Replenished supplies, bags and other materials.
- Accomplishments: Able to work in an extremely hot and fast paced environment.
Merchant Claims and Control
Kmart
10.2011 - 06.2012
- I shipped merchandise back to the company or companies in order to receive credit for broken and expired merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Accomplishments: Maintained profit margins for the company by ensuring all merchandise was accounted for and the proper paperwork was filed and updated in the company database.
Cashier
Wal-Mart
06.2010 - 04.2011
- I assisted the front end of the store as well as helping other associates on the sales floor.
- Set up and explained new membership contracts.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientele.
- I answered product questions with up-to-date knowledge of sales and store promotions.
- Routinely answered customer questions regarding merchandise and pricing.
- Accomplishments: I maintained being one of the faster checkouts with 1400 items per hour through the register allowing lines to be kept down and the flow of customers maintained.
Lube Tech
Bill's Quick Lube
09.2009 - 02.2010
- I assisted the facility by changing oil, filters, checking tire pressure and cleaning the windshields of customer's vehicles.
- I assisted in cashing customers out and maintaining a clean and safe environment for customers and employees.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended alternative items if product was out of stock.
- Participated in physical inventory counts every time period.
- Asked open-ended questions to assess customer needs.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Accomplishments: I learned about the skills of the job that I had no prior knowledge of and learned to use automotive material to further my skills in the trade.
Framer
Hobby Lobby Stores, Inc
05.2008 - 09.2008
- Provided assistance to customers in selecting the proper frames, color mats and glass to coincide with the decor of the customers home or place of business.
- Accomplishments: Being an artist I implemented different ideas to the customer to provide the best customer service in order to retain their business.
Education
Graphic Arts -
Great Plains Technology Center
Lawton03.1993
Eisenhower High School
Lawton, OK03-1993
Skills
- Software Troubleshooting
- Outbound Sales
- Telemarketing
- Phone Etiquette
- Cold Calling
- Upselling
- Negotiation
- Retail Management
- Client Relations
- Call Center
- Account Management
- Data Entry
- Analytical Skills
- Organizational Skills
- Excel
- Adobe
- Internet Research
- Retention
- Creative Problem Solver
- MS Windows and Office Programs
- Training Aptitude
- Inventory Management
- Assistant Manager
- Manager
- Collections
- Skip-tracing
- Time Management
- Merchandising
- Profit Reporting
- Cash Management
- Shipping and Receiving
- Cashier
- Inbound Calls
Personal Information
- Authorized To Work: US
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Sales Representative/Energy Contract Writer
All In Power Corp
04.2023 - 10.2025
Nielsen Research Interviewer
Nielsen
01.2023 - 03.2023
Education Advisor
Digital Media Solutions
02.2022 - 04.2022
Deli Worker
Winn-Dixie
06.2021 - 08.2021
Verification Specialist
ThinkDirect Marketing Group
01.2020 - 04.2020
Sales Representative
Spartan Energy
01.2017 - 02.2019
Collections Agent
CFS
01.2016 - 08.2016
IT Level 1
Transworld Network
08.2015 - 10.2015
Account Manager
Freight Center
02.2015 - 07.2015
Sales Representative
Infinity Energy Solutions
10.2014 - 11.2014
Appointment Setter
Dealer Force
05.2014 - 09.2014
Warehouse Associate
Connie Duglin's Specialty Linens
04.2013 - 05.2013
Merchant Claims and Control
Kmart
10.2011 - 06.2012
Cashier
Wal-Mart
06.2010 - 04.2011
Lube Tech
Bill's Quick Lube
09.2009 - 02.2010
Framer
Hobby Lobby Stores, Inc
05.2008 - 09.2008
Graphic Arts -
Great Plains Technology Center
Eisenhower High School