Stephen Jarrell
Scott Depot,WV
Summary
Dynamic Owner/Operator with a proven track record at Fat Shack, excelling in inventory management and customer service. Achieved recognition for consistent growth, leading to million-dollar sales. Expert in vendor negotiation and team leadership, fostering operational efficiency and enhancing client relationships through effective conflict resolution and performance evaluation.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Bin Bros
South Point, OH
01.2023 - 07.2025
- Oversaw inventory management and supply orders to maintain stock levels.(40 Locations)
- Trained, mentored, and supervised staff to ensure quality customer service, operational procedures, and best practices.
- Developed schedules and assigned tasks to optimize workflow efficiency.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Utilized point-of-sale systems for transactions and sales tracking.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations and ensured smooth business workflow.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw financial transactions and managed budget allocations effectively.
- Established vendor relationships to secure quality supplies at competitive prices.
- Established pricing models that balanced competitiveness with profitability goals.
- Ensured compliance with health and safety regulations in all operations.
Owner/Operator
Fat Shack
Denton, Texas
03.2018 - 08.2024
- Managed daily operations of a busy restaurant environment.
- Oversaw staff schedules and ensured adequate coverage during peak hours.
- Implemented food safety protocols to maintain health department standards.
- Trained new employees on menu items and customer service techniques.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Coordinated inventory management and ordering of supplies to prevent shortages.
- Managed daily operations of the business, including staff, sales, and inventory.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Over the course of five years of owning this business, I was recognized by the franchise for three of those years due to overall growth year after year, and reaching the million-dollar club. I received three separate awards.
Owner/Operator
Fat Shack
Loveland, CO
08.2018 - 06.2019
- Managed daily operations of a busy restaurant environment.
- Oversaw staff schedules and ensured adequate coverage during peak hours.
- Implemented food safety protocols to maintain health department standards.
- Trained new employees on menu items and customer service techniques.
- Coordinated inventory management and ordering of supplies to prevent shortages.
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Observed safety protocols and driving laws to maximize road and personnel safety. We ran our own deliveries at this time, but eventually made the switch to all third-party delivery platforms.
- Implemented cost-saving measures across departments while maintaining quality standards.
Education
High School Diploma -
Cabell Midland Highschool
Ona, WV05-2013
Skills
- Inventory management
- Customer service
- Staff training
- Financial management
- Vendor negotiation
- Operational efficiency
- Performance evaluation
- Health compliance
- Sales tracking
- Team leadership
- Task delegation
- Conflict resolution
- Staff training and development
- Performance analysis
- Client relationship management
- Staffing
- Hiring
- Sales negotiation
- Operations management
- Cashflow management
- Cost management
- Adaptability and resilience
- Multi-stop routing
Timeline
Owner/Operator
Bin Bros
01.2023 - 07.2025
Owner/Operator
Fat Shack
08.2018 - 06.2019
Owner/Operator
Fat Shack
03.2018 - 08.2024
High School Diploma -
Cabell Midland Highschool