Stephen Johnson
Hartford,CT
Summary
Dedicated and detail-oriented Insurance Claims Field Investigator with 7years of proven experience conducting in-depth investigations of auto, property, and general liability insurance claims. Adept at gathering evidence, interviewing witnesses and claimants, detecting fraudulent activities, and preparing detailed investigative reports. Committed to delivering accurate, timely results while upholding legal and ethical standards. Additional background in military communications and investigative work from service in the U.S. Army.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Claims Field Investigator
Securitas Insurance Services
Hartford, CT
03.2022 - Current
- Investigated claims involving personal injury, property damage, and vehicular accidents across Connecticut and surrounding areas.
- Collected photographic and video evidence through on-site inspections and surveillance.
- Conducted thorough interviews with claimants, witnesses, and other involved parties.
- Prepared detailed reports with findings and recommendations for claim resolution or legal action.
- Uncovered and prevented multiple instances of fraudulent activity, saving the company an estimated $100,000 annually.
- Maintained compliance with local, state, and federal investigative regulations.
Investigator
Fulton County Sheriff Department
Atlanta Ga
04.2014 - 03.2022
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Interviewed and interrogated suspects.
- Conducted interviews with witnesses and clients.
Communications & Investigations Specialist
U.S. Army
01.2006 - 2014
- Managed communication systems and supported secure information transfer in field operations.
- Conducted internal investigations and provided intelligence support for missions.
- Collaborated with military intelligence units on case analysis and situational assessments.
- Trained in operational security, surveillance, and investigative techniques.
Education
Bachelor of Science - Criminal Justice
Central Connecticut State University
New Britain, CT01.2017
Skills
- Insurance Claims Investigation
- Fraud Detection & Prevention
- Surveillance Operations
- Interviewing & Statement Collection
- Report Writing & Documentation
- Regulatory Compliance
- Case Management
- Evidence Gathering
- Conflict Resolution
- Collaboration with Legal/Adjuster Teams
Certification
- Certified Insurance Fraud Investigator (CIFI) – In Progress / Planned
- Surveillance Techniques & Investigation Training – Completed 2022
- OSHA 10-Hour Safety Certification
Affiliations
- National Association of Insurance Investigators (NAIIA)
- International Association of Special Investigation Units (IASIU)
Timeline
Insurance Claims Field Investigator
Securitas Insurance Services
03.2022 - Current
Investigator
Fulton County Sheriff Department
04.2014 - 03.2022
Communications & Investigations Specialist
U.S. Army
01.2006 - 2014
Bachelor of Science - Criminal Justice
Central Connecticut State University