Stephen Jones Jr
Chesapeake,VA
Summary
Proven team player with a track record of enhancing customer satisfaction at Jason’s Deli through efficient problem-solving and effective communication. Skilled in multitasking and organization, with a keen attention to detail, I excel in fast-paced environments, significantly improving service delivery and customer trust without compromising quality.
Overview
1
1
year of professional experience
Work History
Crew Team Member
McDonalds
Chesapeake, VA
02.2019 - 06.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Customer Service Team Member
Jason’s Deli
Chesapeake, VA
05.2018 - 12.2018
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
Welding
Tidewater Tech
06.2022
HS Diploma -
Oscar Smith High School
Chesapeake, VA06.2019
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
Timeline
Crew Team Member
McDonalds
02.2019 - 06.2019
Customer Service Team Member
Jason’s Deli
05.2018 - 12.2018
Welding
Tidewater Tech
HS Diploma -
Oscar Smith High School