Stephen Kader
San Diego,CA
Summary
Sales and Customer Service professional with over 15 years of experience providing exceptional phone and face-to-face service. Demonstrated success in working with clients and prospects over the phone for top marketing and sales organizations. Key strengths include exceptional oral communication, efficient multitasking, keen attention to detail, and strong project completion drive. Skilled in problem-solving and responsive to the needs of clients, co-workers, and management. Known for delivering outstanding customer service and maintaining professional and personable interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Consultant
CarMax
08.2011 - 12.2022
- Top 33% - President Club Triple Diamond
- Responded to telephone and email requests for information
- Resolved customer complaints and increased customer retention rates
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maintained sense of urgency in answering customer questions and requests
- Followed up with existing customers to provide additional support and address concerns.
Recruiter Coordinator
ASSET MARKETING SYSTEMS
04.2004 - 07.2011
- Provided excellent customer service to over 50 insurance agents resulting in 95% positive feedback
• Conducted over 100 qualification interviews with producers interested in receiving help with marketing resulting in a 50% increase in sales
• Answered over 200 questions about company offerings and agents resulting in increased brand awareness and customer retention
• Contacted over 500 pre-qualified independent agents to interview and conduct extensive profile of their practice resulting in a 70% increase in customer satisfaction and repeat business
Education
Bachelor of Arts - Asian Area Studies
San Diego State University
Skills
- Active listening
- Verbal Communication
- Call Center Support
- Chat/Text Support
- B2B Sales
- Product Support
- Inbound Support
- CRM Software
- Salesforce
- Computer Proficiency
Certification
Life & Health License
Timeline
Sales Consultant
CarMax
08.2011 - 12.2022
Recruiter Coordinator
ASSET MARKETING SYSTEMS
04.2004 - 07.2011
Bachelor of Arts - Asian Area Studies
San Diego State University
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