Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Knight

Forney

Summary

Dynamic Customer Service Specialist with a proven track record at AutoZone, excelling in complaint resolution and enhancing customer satisfaction. Recognized for exceptional organizational skills and a dedicated approach, I effectively collaborated with teams to streamline operations and improve service delivery, ensuring a welcoming environment for all customers.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 100 pounds.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

AutoZone
03.2025 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Shift Manager/Key Holder

AMC Theatres
08.2024 - 01.2025
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Veterinary Nurse

East Lake Cat Care Center
08.2023 - 01.2024
  • Inoculated animals to prevent rabies, distemper, and parvo.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted senior staff with blood analyses and physical assessments.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Obtained patient history from owners and performed physical examinations.

Education

High School Diploma -

Penn Foster High School
Online
05-2022

Skills

  • Complaint resolution
  • Price quotes
  • Customer relationship management
  • Customer relations
  • Telephone etiquette
  • Customer service
  • Dedicated
  • Hard worker
  • Organized
  • Quick Learner
  • Will to Improve

Timeline

Customer Service Specialist

AutoZone
03.2025 - Current

Shift Manager/Key Holder

AMC Theatres
08.2024 - 01.2025

Veterinary Nurse

East Lake Cat Care Center
08.2023 - 01.2024

High School Diploma -

Penn Foster High School

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