Stephen Kohrer
Maple Grove,MN
Summary
Experienced, hands on, highly competent Manager with a proven record of working in Fast paced environments. Excellent written and oral communication skills that enable clear direction and motivation to a diverse work force where customer satisfaction is the goal. Talented in budgeting, strategic planning and external marketing.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
32
32
years of professional experience
Work History
General Manager
Benihana
Golden Valley, MN
08.2023 - Current
- Directed daily operations, ensuring seamless service and exceptional guest experiences.
- Implemented cost-control measures to enhance profitability without compromising quality.
- Cultivated a high-performance culture through staff training and development initiatives.
- Analyzed financial reports to inform strategic decisions and optimize operational efficiency.
Collection Manager
Radius Global Solutions (Formerly Northland Group)
Edina, MN
01.2009 - 05.2023
- Effectively managed full-time collection teams of up to 45 employees.
- Responsible for achieving Client and Company goals.
- Consistently aided agents in collecting revenues in excess of $1-2 Million monthly.
- Conducted all meetings, training and development of staff.
- Handled all progressive discipline and employee issues daily.
- Maintained dialing campaigns for effective collections.
- Operated multiple computer systems.
- Successfully transitioned to a work at home environment.
- Managed work at home team via – Microsoft Teams, Zoom and Collaboration Room AI.
General Manager
PITTSBURGH BLUE STEAKHOUSE
MAPLE GROVE, MN
01.2007 - 01.2009
- Successfully opened a New Concept with Sales in excess of $5 Million annually.
- Managed all accounting, invoicing, payroll, monthly and yearly inventory control, hiring and training for a staff of over 75 employees.
- Continually worked with vendors to improve cash flow and profitability.
- Consistently developed managers working for me. 4 Different assistant managers promoted to GM positions.
- Involved in all aspects of marketing.
- Responsible for safe food handling processes.
- Full control over P&L
Parasole Restaurant Holdings
Minneapolis, MN
01.1999 - 01.2009
General Manager
MANNY’S STEAKHOUSE
MINNEAPOLIS, MN
01.1999 - 01.2007
- Promoted to 1st Assistant GM in 2001. I was moved to GM in 2004.
- Responsible for all front and back of house operations for a nationally acclaimed steakhouse with dinner sales in excess of $9.3 Million annually.
- Maintained superior ZAGAT survey ratings. Consistently in Top 5 for Steakhouses Nationally.
- Developed superior customer and employee service standards that warranted a check average of $85 per person.
- Responsible for handling VIP/Celebrity clientele.
- Created new processes to assist with daily inventory controls.
Manager
CHAMMPS AMERICANA
MINNETONKA, MN
01.1998 - 01.1999
- Responsible for bar purchasing, inventory and staffing.
- Conducted effective pre shifts to ensure customer service.
- Consistently upheld food, drink, and service standards.
Assistant General Manager
HOUSTONS RESTAURANTS
PASADENA, CA
01.1994 - 01.1998
- Responsible for all front-of-the-house staffing, training and customer service for a National chain with sales in excess of $5 Million annually.
- Controlled bar purchasing and inventory systems.
- Developed exceptional attention to detail in food and service.
- Coached and developed employees daily.
- Conducted pre- shift walkthroughs and staff meetings.
Education
Bachelor of Science Degree - Hospitality and Tourism Management
UNIVERSITY OF WISCONSIN STOUT
Menomonie, WI01-1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Benihana
08.2023 - Current
Collection Manager
Radius Global Solutions (Formerly Northland Group)
01.2009 - 05.2023
General Manager
PITTSBURGH BLUE STEAKHOUSE
01.2007 - 01.2009
Parasole Restaurant Holdings
01.1999 - 01.2009
General Manager
MANNY’S STEAKHOUSE
01.1999 - 01.2007
Manager
CHAMMPS AMERICANA
01.1998 - 01.1999
Assistant General Manager
HOUSTONS RESTAURANTS
01.1994 - 01.1998
Bachelor of Science Degree - Hospitality and Tourism Management
UNIVERSITY OF WISCONSIN STOUT