Stephen Laufenberg

· Inbound Calls from Providers who provide Health Services to Forward Health Members

· Discussing Claims, Prior Authorizations and Certification Status for Medicaid Providers

· Working with the Providers to help Enroll and Revalidate their Contracts.

· Making sure Providers have Member Insurance information while abiding by HIPPA laws and Personal Information Protection.

· Use of Microsoft Office and many Internal Software programs/ Microsoft Windows 10, Teams and Ivanti

· Multiple screen awareness is mandatory, fast paced environment

• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Enhanced system performance by conducting regular software and hardware updates.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.