Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Wright

Chattanooga,TN

Summary

Dynamic professional with a proven track record at T-Mobile, excelling in service sales and customer satisfaction. Skilled in logistics coordination and problem-solving, I have streamlined operations and enhanced service quality, driving revenue growth and fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Carrier Sales Represenative/Account Manager

Traffix
09.2022 - 04.2025
  • Operated and maintained carrier systems to ensure timely delivery of goods.
  • Coordinated logistics and transportation schedules for efficient route planning.
  • Monitored shipment progress, providing updates to clients and stakeholders.
  • Trained new team members on operational procedures and safety protocols.
  • Resolved issues related to shipments, demonstrating problem-solving skills in high-pressure situations.
  • Collaborated with cross-functional teams to enhance service quality and customer satisfaction.

Server

Party Fowl
03.2021 - 12.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed dining area cleanliness, adhering to health and safety standards.
  • Collaborated with kitchen staff to streamline order delivery processes.
  • Trained new servers on menu knowledge and customer interaction techniques.
  • Resolved customer concerns efficiently, fostering positive dining experiences.
  • Implemented suggestions for menu enhancements based on customer feedback.

Operations Specialist

Steam Logistics
04.2021 - 09.2022
  • Streamlined operational workflows, enhancing efficiency and reducing processing time.
  • Developed and maintained standard operating procedures to ensure consistency across tasks.
  • Coordinated cross-departmental communication, fostering collaboration and information sharing.
  • Assisted in training new team members on processes and operational systems.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

Senior Account Expert

T-Mobile
02.2016 - 03.2021
  • Managed high-value accounts, ensuring alignment with organizational goals and enhancing revenue opportunities.
  • Conducted regular training sessions on industry best practices for team members to elevate service standards.
  • Streamlined account processes, reducing response times and increasing efficiency in client communications.
  • Oversaw contract renewals while ensuring compliance with company policies.
  • Developed tailored financial solutions, meeting individual client needs and objectives.
  • Identified upselling opportunities with existing clients, promoting additional services and products.

Education

High School Diploma -

Hamilton County Collegiate High School
Chattanooga, TN

Skills

  • Inventory control
  • Logistics coordination
  • Fleet operations coordination
  • Efficient route planning
  • Service sales
  • Customer service
  • Problem-solving
  • Attention to detail

Timeline

Carrier Sales Represenative/Account Manager

Traffix
09.2022 - 04.2025

Operations Specialist

Steam Logistics
04.2021 - 09.2022

Server

Party Fowl
03.2021 - 12.2023

Senior Account Expert

T-Mobile
02.2016 - 03.2021

High School Diploma -

Hamilton County Collegiate High School

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Cynthia Wright