Bridget Kubon
Chicago,IL
Summary
Dedicated carrier sales operations representative with over 10 years in logistics. Skilled in route planning and customer relationship management, consistently optimizing shipment processes to improve efficiency and drive customer satisfaction. Results-driven carrier sales operations representative with expertise in shipment optimization, route planning, and billing dispute resolution. Proven ability to enhance operational efficiency and foster strong customer relationships.
Overview
42
42
years of professional experience
Work History
Carrier sales operations represenative
Echo Global Logistics
Chicago, IL
04.2015 - 11.2025
- Optimized shipment schedules to ensure timely freight delivery.
- Enhanced routing and scheduling efficiency using transportation management software.
- Managed comprehensive shipment tracking, delivering timely updates to clients.
- Organized essential documentation including manifests and bills of lading.
- Resolved billing disputes through detailed research and analysis.
- Communicated proactively with clients about shipment status and changes.
- Responded promptly to customer inquiries regarding account information.
- Covered for lead carrier sales representative, booking freight during absence.
Dispatcher
Command Transportation
Skokie, Illinois
02.2009 - 04.2015
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Utilized dispatch software for real-time tracking of vehicle locations and statuses.
- Resolved driver issues with immediate support and operational guidance.
- Managed high call volumes while ensuring accurate data entry.
- Employed computer systems to locate addresses and calculate estimated arrival times.
- Developed strategies to enhance efficiency within dispatch department.
- Relayed detailed information to carrier and customer representatives to maintain clarity.
Service Dispatcher
Coca-Cola
Niles, IL
09.2000 - 02.2009
- Facilitated communication between drivers and customers, enhancing service satisfaction.
- Coordinated scheduling and dispatching of labor force to fulfill customer requests.
- Updated account managers on repair order status, improving workflow efficiency.
- Ensured proper documentation, coordination, organization, and prioritization of all service requests.
Probation Officer
City Of Chicago Police Department
Chicago, IL
11.1999 - 07.2000
- Reviewed incident facts to assess potential criminal activities.
- Documented incidents and related activities through comprehensive reports.
- Testified in traffic court cases, providing factual evidence for legal proceedings.
PRODUCE CLERK
Dominick's Finer Foods
Niles, Illinois
01.1984 - 11.1999
- Rotated and stocked produce to ensure freshness and quality.
- Assisted customers in selecting optimal fruits and vegetables.
- Maintained cleanliness of produce area to comply with health standards.
- Implemented merchandising strategies to create appealing produce displays.
Education
A.S - Criminal Justice
Oakton Community College
Des Plaines, IL05-1997
Skills
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Freight scheduling and shipment tracking
References
References available upon request.
Timeline
Carrier sales operations represenative
Echo Global Logistics
04.2015 - 11.2025
Dispatcher
Command Transportation
02.2009 - 04.2015
Service Dispatcher
Coca-Cola
09.2000 - 02.2009
Probation Officer
City Of Chicago Police Department
11.1999 - 07.2000
PRODUCE CLERK
Dominick's Finer Foods
01.1984 - 11.1999
A.S - Criminal Justice
Oakton Community College