Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Leatherwood

Summary

Accomplished Supply Chain Solutions Manager at Lowe’s, adept in leadership and cross-functional collaboration. Spearheaded initiatives enhancing operational efficiency and stakeholder engagement. Proven track record in change management and process improvement, driving project delivery success. Skilled in fostering team cohesion and delivering business solutions with precision and impact.

Overview

13
13
years of professional experience

Work History

Supply Chain – Supply Chain Solutions Manager

Lowe’s
Mooresville
01.2025 - Current
  • Led and managed a change management team responsible for supporting a portfolio of supply chain initiatives.
  • Set priorities, assigned work, and aligned team capacity to project demand to ensure all change deliverables were resourced and delivered on time.
  • Held the team accountable to milestone commitments across multiple concurrent projects, ensuring consistent execution against project timelines.
  • Monitored project health across the team’s entire workload, identifying delivery risks early and directing corrective actions to avoid delays.
  • Removed obstacles for the team by escalating issues, resolving cross-functional conflicts, and securing decisions from project, product, and technology leaders.
  • Drove consistency and quality by standardizing how the team planned, tracked, and reported change deliverables across all supply chain programs.
  • Store Support Center (SSC) - Mooresville, NC

Supply Chain – Operation Development Sr. Analyst

Lowe’s
Mooresville
04.2023 - 01.2025
  • Manage cross-functional projects, aligning construction and IT tasks for all XDT launches.
  • Represent final mile operations in tech meetings, driving system enhancements.
  • Train and support XDT teams, fostering a productive environment and operational stability.
  • Analyze and optimize end-to-end XDT operations, implementing best practices and fostering leadership development across multiple locations.
  • Partner with senior leadership to refine XDT processes, leveraging expertise to enhance operational efficiency and drive organizational growth.
  • Cultivate positive work environment, providing comprehensive training and ongoing support to XDT leadership and associates on market room functions.
  • Spearhead new market delivery initiatives, driving operational excellence through cross-functional collaboration and strategic process improvements.
  • Lead assigned XDT openings, ensuring seamless integration and process efficiency while managing cross-functional partners for successful launches.
  • Store Support Center (SSC) - Mooresville, NC

Supply Chain – Operation Development Analyst

Lowe’s
Mooresville
12.2021 - 04.2023
  • Managed XDT openings, ensuring seamless project execution and stable operations.
  • Facilitated stakeholder meetings, enhancing communication and project alignment.
  • Trained associates on market room functions, boosting team efficiency.
  • Led operational projects, resolving system and procedural issues effectively.
  • Updated and corrected XDT standard operating procedures, ensuring accuracy and compliance across warehouse operations.
  • Provided ongoing operational support and expertise in Blue Yonder warehouse management system, facilitating smooth XDT operations.
  • Fostered cross-functional teamwork to address complex supply chain issues, resulting in enhanced operational efficiency and stakeholder satisfaction.
  • Store Support Center (SSC) - Mooresville, NC

Supply Chain Market Coach

Lowe’s
Mooresville
08.2020 - 12.2021
  • Led market-based call center team, enhancing customer experience through effective escalation management and implementing innovative procedures for improved efficiency.
  • Coached associates on performance metrics and soft skills, fostering professional growth and ensuring adherence to company values in a fast-paced environment.
  • Facilitated weekly leadership meetings and problem-solving efforts, strengthening team cohesion and creating lasting customer relationships for brand loyalty.
  • Developed procedures to improve collaboration between market and delivery teams.
  • Promoted brand loyalty by resolving issues and fostering lasting customer relationships.
  • Developed and implemented new procedures to bridge gaps between market room team and third-party delivery teams, streamlining operations and enhancing overall supply chain efficiency.
  • Store Support Center (SSC) - Mooresville, NC

Sales Floor Manager

Macy’s
Charlotte
11.2019 - 07.2020
  • Led sales team, enhancing customer service and sales skills through targeted training.
  • Fostered a cohesive team environment, mentoring associates in customer service excellence and sales techniques, resulting in improved performance.
  • Boosted promotional event awareness, engaging staff and driving customer interest.
  • Trained staff on POS systems, improving transaction efficiency and customer satisfaction.
  • Southpark & Northlake - Charlotte, NC

Field & Account Manager

C.E. Mechanical, Inc.
Chino
01.2013 - 08.2019
  • Led HVAC technician team, overseeing project management, scheduling, and client relations. Implemented efficient processes, boosting productivity and customer satisfaction.
  • Streamlined scheduling, boosting technician productivity.
  • Managed critical financial operations including payroll processing, timekeeping, and payment collection, ensuring accuracy and compliance with company policies.
  • Drove sales growth through personalized client consultations, product recommendations, and proactive relationship management, resulting in increased revenue.
  • Mentored and coached HVAC technicians at all levels, fostering skill development and promoting a culture of continuous improvement within the team.

Education

Bachelor of Science - Business Management

University of Phoenix-Arizona

Skills

  • Leadership
  • Team Building
  • Cross-functional Collaboration
  • Social Perceptiveness
  • Business Solutions
  • Problem Solving
  • Project Management
  • Operational Support
  • Process Improvement
  • Warehouse Management
  • Performance Coaching
  • Change management
  • Process improvement
  • Stakeholder engagement

Timeline

Supply Chain – Supply Chain Solutions Manager

Lowe’s
01.2025 - Current

Supply Chain – Operation Development Sr. Analyst

Lowe’s
04.2023 - 01.2025

Supply Chain – Operation Development Analyst

Lowe’s
12.2021 - 04.2023

Supply Chain Market Coach

Lowe’s
08.2020 - 12.2021

Sales Floor Manager

Macy’s
11.2019 - 07.2020

Field & Account Manager

C.E. Mechanical, Inc.
01.2013 - 08.2019

Bachelor of Science - Business Management

University of Phoenix-Arizona

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Stephen Leatherwood