Stephen Lee
Rathdrum,ID
Summary
Driven Internet Sales Manager with a proven track record at Parker Auto Group, enhancing online sales through strategic marketing and superior customer service. Skilled in digital marketing and team leadership, I excel in boosting customer satisfaction and sales efficiency. My expertise in CRM software and collaborative teamwork has consistently fostered departmental growth. Utilizing new technologies and implementing them into current systems to increase production and customer retention.
Overview
11
11
years of professional experience
Work History
Internet Sales Manager
Parker Auto Group
2015.02 - Current
- Responded to internet inquiries and phone calls in timely matter decreasing avereage response time within department by over 15 minutes
- Increased online sales by implementing effective marketing strategies and optimizing website content resulting in a 6% increase in sales closing rate
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication increasing customer retention
- Provided superior and individualized customer service through adaptive training and customer specific needs assessment
- Increased efficiency and productivity in the sales department by implementing new technology for both customer-facing and inbound customers resulting in the ability to handle an increase of customer inquiries
- Facilitated consistent growth through training in sales and communication techniques creating a 20% growth in the internet sales department total sold units over the last 3 years.
Product Specialist
Bronco Motors Auto Group
2013.09 - 2015.01
- Assisted with demonstrations for new and used Automobiles to showcase functionality based on a clients needs assessment
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
Bachelor of Arts - Interdisciplinary Professional Studies
Boise State University
Boise, ID05.2023
Skills
- Team Leadership Qualities
- Online, Phone and in person sales techniques
- Appointment Scheduling
- Teamwork and Collaboration
- Digital Marketing
- Digital Content Integration
- Sales strategy development and integration
- CRM software mastery
- Inbound Call Management
- Lead generation strategies
- Market Research
- Price Quoting
Timeline
Internet Sales Manager
Parker Auto Group
2015.02 - Current
Product Specialist
Bronco Motors Auto Group
2013.09 - 2015.01
Bachelor of Arts - Interdisciplinary Professional Studies
Boise State University
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