STEPHEN LEE
Miramar
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer care position position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Process Analyst
Hinduja Global Solutions, Humana Comp benefits
Kingston, Jamaica
06.2017 - 08.2023
- Assisted team leader and executed support tasks during supervisor absences.
- Encouraged team members by communicating goals and identifying improvement areas, fostering a collaborative environment.
- Answered team member questions, resolved issues, and monitored work for quality and compliance with guidelines.
- Conducts team meetings to update agents on best practices and continuing expectations.
- Facilitated communication between agents and supervisors by managing incoming calls.
Customer Service Representative
Conduent, Humana Comp benefits
Kingston
10.2010 - 04.2017
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concern about service, escalate calls appropriately.
- Provide information of claims submitted with dental providers and members.
- Assist with taking payments, re-instating and cancellation of policies.
- Provide web assistance.
- Maintain up to date knowledge of group dental insurance benefits and individual dental insurance.
Education
Bachelor of Science - Aviation Theoretic
Aviation University of Americas
12-2017
PROFESSIONAL CERTICATE - COMPUTER TECHNOLOGY
INFOSERV INSTITUTE OF TECHNOLOGY
09-2008
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Calabar High School
01-2002
Skills
- Data analysis
- Problem-solving
- Customer service
- Teamwork and collaboration
- Positive demeanor
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Process Analyst
Hinduja Global Solutions, Humana Comp benefits
06.2017 - 08.2023
Customer Service Representative
Conduent, Humana Comp benefits
10.2010 - 04.2017
PROFESSIONAL CERTICATE - COMPUTER TECHNOLOGY
INFOSERV INSTITUTE OF TECHNOLOGY
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Calabar High School
Bachelor of Science - Aviation Theoretic
Aviation University of Americas