Stephen Lloyd
Caryville,TN
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
8
8
years of professional experience
Work History
Truck Shop Manager
Reeder Chevrolet
Knoxville, Tennessee
08.2023 - 01.2026
- Oversaw daily shop operations and ensured effective workflow management.
- Trained and mentored staff on service procedures and customer interactions.
- Managed inventory levels and coordinated parts ordering for service needs.
- Maintained a safe and organized work environment for all employees.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Responded to customer inquiries in a timely manner.
Service Advisor
Reeder Chevrolet
Knoxville, TN
10.2021 - 08.2023
- Assisted customers with vehicle service needs and inquiries.
- Scheduled appointments and managed service department workflow efficiently.
- Provided detailed explanations of service options and recommendations to clients.
- Coordinated with technicians to ensure timely vehicle inspections and repairs.
- Educated customers on vehicle maintenance best practices and care tips.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Pep Boys Auto Parts & Service
Knoxville, Tn
04.2019 - 10.2021
- Assisted customers with vehicle service needs and inquiries.
- Scheduled appointments and managed service department workflow efficiently.
- Provided detailed explanations of service options and recommendations to clients.
- Coordinated with technicians to ensure timely vehicle inspections and repairs.
- Maintained accurate records of customer interactions and service history.
- Educated customers on vehicle maintenance best practices and care tips.
- Addressed customer concerns promptly to enhance satisfaction and retention.
Service Advisor
Knox speed and diesel
Knoxville, TN
03.2018 - 04.2019
- Assisted customers with vehicle service needs and inquiries.
- Scheduled appointments and managed service department workflow efficiently.
- Provided detailed explanations of service options and recommendations to clients.
Education
Certificate of Technical Studies - Auto Body
Tcat
Knoxville, TN04-2016
Skills
- Workflow management
- Team supervision
- Inventory management
- Customer service
- Vehicle inspection
- Performance monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Technical knowledge
- Employee motivation
- Customer engagement
Timeline
Truck Shop Manager
Reeder Chevrolet
08.2023 - 01.2026
Service Advisor
Reeder Chevrolet
10.2021 - 08.2023
Service Advisor
Pep Boys Auto Parts & Service
04.2019 - 10.2021
Service Advisor
Knox speed and diesel
03.2018 - 04.2019
Certificate of Technical Studies - Auto Body
Tcat