Stephen Lyttle
Severance,Colorado
Summary
Result-driven Financial Services Representative with strong background in customer service, financial planning and sales. Excellent communication and analytical skills and in-depth understanding of financial products and services. Eager to contribute to team success through hard work, attention to detail, and strong interpersonal skills. Good use of networking abilities to develop outside referral sources.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Originator
Canvas Credit Union
05.2020 - 06.2022
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Mortgage Loan Officer
U.S. Bank
01.2014 - 06.2019
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Worked with underwriters to fix application problems and resolve issues
- Originated, reviewed, processed, closed and administered customer loan proposals
- Developed prospects for new loans by conducting 10 cold calls weekly
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Developed and maintained relationships with local real estate agents
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Successfully closed average of 6 loans per month
Personal Banker
U.S. Bank
01.2007 - 01.2014
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Helped clients plan for and fund retirements using mutual funds and other options
- Consistently ranked in top 5 for sales in district of over 50 bankers
- Increased daily sales by 20% by upselling personal and business banking products and financial services to customers
- Maximized revenue through improved sales techniques and branch productivity
- Established rapport with new clients to increase satisfaction and loyalty
- Achieved consistent recognition as top sales performer
- Promoted all financial products by maintaining excellent service offering knowledge
- Worked closely with management to develop sales techniques to increase branch production and customer service
Operations Manager
Men's Wearhouse
05.2003 - 01.2007
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
- Managed tuxedo rental department including inventory, marketing, customer service and employee training
- Occasional retail sales support when needed
- Keyed open/closing manager
- Customer service including typical retail manager duties
Education
Associate of Science - Biology
Colorado State University
Fort Collins, CO1997
High School Diploma -
Fruita Monument High School
Fruita, CO1993
Skills
- Organized
- Customer-oriented
- Sound judgment
- Strong interpersonal skills
- Customer Relationship Management
- Managing Wealth
- Regulatory Compliance
- Financial Services
- Risk Management
- AMLS Procedures
Accomplishments
- Earned Star of Excellence for outstanding customer service 7 times as Personal Banker
- Consistently top 5 in Personal Banker quarterly production
- Earned Fraud Buster award 6 times as Personal Banker
- Earned Mortgage Loan Officer Rookie of the Year Award in 2015
- Top 5% monthly loan production company-wide 4 times
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Mortgage Loan Originator
Canvas Credit Union
05.2020 - 06.2022
Mortgage Loan Officer
U.S. Bank
01.2014 - 06.2019
Personal Banker
U.S. Bank
01.2007 - 01.2014
Operations Manager
Men's Wearhouse
05.2003 - 01.2007
Associate of Science - Biology
Colorado State University
High School Diploma -
Fruita Monument High School
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