Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Mabey

Middleburg,FL

Summary

Dynamic Shift Manager at One Kitchen with a proven track record in employee training and customer service excellence. Skilled in problem-solving and staff motivation, I enhanced team performance and improved customer satisfaction through effective communication and mentorship. Committed to workplace safety and operational efficiency, I consistently foster a positive work environment.

Overview

25
25
years of professional experience

Work History

Shift Manager

One Kitchen
10.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Electricians Helper

Midstate Electric of Ocala
03.2022 - 06.2024
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Terminated wiring and connected circuits with correct techniques.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Followed safety procedures to maintain safe work environment.

Roofer

Southern Sheeting
05.2015 - 09.2022
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
  • Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.

Assistant Manager, Customer Service

SUBWAY®Restaurants
04.2000 - 09.2010
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Took ownership of customer issues and followed problems through to resolution.

Education

OSHA 30 -

College of Central Florida
Ocala, FL

Pre-apprenticeship - Electrical

Home Builders Institution
Citra, FL
02.2024

High School Diploma -

Ridgeview High School
Orange Park, FL
05.2002

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints

    • Mentoring and coaching

  • Team player
  • Quick learner
  • Power tools operation
  • Customer service
  • Metal roofing
  • Shingle application
  • Clean driving record
  • Safety protocols
  • Tile installation
  • Reading blueprints

Timeline

Shift Manager

One Kitchen
10.2024 - Current

Electricians Helper

Midstate Electric of Ocala
03.2022 - 06.2024

Roofer

Southern Sheeting
05.2015 - 09.2022

Assistant Manager, Customer Service

SUBWAY®Restaurants
04.2000 - 09.2010

OSHA 30 -

College of Central Florida

Pre-apprenticeship - Electrical

Home Builders Institution

High School Diploma -

Ridgeview High School

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Stephen Mabey