Stephen Maerz
Fulshear,USA
Summary
Results-driven professional with expertise in learning and development and a strong background in sales. Proven ability to enhance employee performance and drive organizational growth through targeted training initiatives. Committed to continuous improvement and leveraging skills to contribute effectively to team success.
Overview
22
22
years of professional experience
Work History
Director of Retail Sales
KCI Wireless
Houston, Texas
02.2024 - Current
- Managed multiple districts across Central/South Texas, overseeing T-Mobile and Metro by T-Mobile locations.
- Implemented strategies to enhance sales performance through coaching and training initiatives.
- Analyzed sales data to identify improvement opportunities and drive results.
- Cultivated cross-functional partnerships to bolster sales effectiveness.
- Exceeded sales targets by leading and motivating a high-performing team.
Director of Learning & Development
KCI Wireless
Houston, Texas
02.2022 - 02.2024
- Evaluated organizational needs to design and implement strategies that enhance performance and employee engagement.
- Oversaw development and delivery of learning solutions, managing logistical execution of programs.
- Ensured training standards consistency across business while planning and developing new training initiatives.
- Developed and managed comprehensive training programs including New-Hire, Refresher, Sales, and Advanced Sales Training.
- Traveled to markets to maintain training program consistency and adherence to procedures.
- Conducted side-by-side visits with Field Leaders and Trainers to assess training effectiveness.
- Aligned team members with market strategies to optimize support and performance.
- Executed development training programs for Multi-Unit Leaders and above, enhancing leadership capabilities.
Training Program Manager
Verge Mobile LLC
Houston, Texas
11.2021 - 02.2022
- Led and developed training team to deliver exceptional training programs.
- Managed daily operations of new hire onboarding and training processes.
- Collaborated with internal leadership and stakeholders to create impactful learning solutions.
- Oversaw creation and deployment of employee development programs to enhance workforce skills.
- Focused on continuous quality improvement and process efficiencies across training initiatives.
Senior Training Manager
Verge Mobile LLC
Houston, Texas
12.2016 - 10.2021
- Developed training curriculum using instructional design techniques and adult learning theory for various delivery formats.
- Delivered leadership training courses, including Leader Ready, to enhance team competencies.
- Partnered with leadership to identify business opportunities and create targeted training programs.
- Utilized Adobe Captivate and Talent LMS to create blended learning experiences for employees.
New Home Sales Consultant
David Weekley Homes
Houston, Texas
05.2016 - 11.2016
- Achieved monthly and quarterly new homes sales goals consistently.
- Maintained high levels of customer satisfaction through proactive engagement.
- Prospected and marketed new business opportunities to expand clientele.
- Conducted weekly follow-ups with prospects to nurture sales relationships.
- Cultivated strong connections within Realtor community to enhance collaboration.
Senior Trainer
Verizon Wireless
Houston, Texas
04.2013 - 01.2016
- Delivered advanced sales training sessions utilizing adult learning methodologies and effective presentation skills.
- Conducted cross-functional training with appropriate media and trainer materials to enhance participant engagement.
- Collaborated with management to attend regional meetings and provide input on project developments.
- Executed workgroup observations, including store visits and business-to-business ride-alongs, to apply business acumen.
- Partnered with national curriculum development teams to support project curriculum initiatives and revisions.
- Facilitated curriculum reviews and certification processes for consistency and quality assurance in training materials.
- Utilized direct knowledge from observations to align training outcomes with key performance indicators (KPIs).
- Engaged in continuous improvement of training programs based on feedback and observed practices.
Retail Store Manager
Verizon Wireless
Houston, Texas
04.2011 - 03.2013
- Coached and developed team to achieve high-performance results.
- Managed financial, inventory, and sales reports to exceed compliance and retention objectives.
- Monitored competitive marketing trends to inform team strategies and recommendations.
Retail Associate Manager
Verizon Wireless
Houston, Texas
12.2009 - 03.2011
- Coached and developed team to achieve high-performance results.
- Managed financial, inventory, and sales reports to exceed compliance and retention objectives.
- Monitored competitive marketing trends to reinforce insights with team.
Retail Sales Associate
Verizon Wireless
Houston, Texas
08.2005 - 11.2009
- Exceeded store revenue targets for net activations, accessories, data sales, and customer renewals.
- Implemented proactive sales techniques to drive individual and team performance results.
- Managed customer base growth while effectively reducing churn rates.
- Processed customer transactions accurately and audited daily cash receipts.
Regional Sales Director
Wireless Retail Inc.
Houston, Texas
12.2003 - 07.2005
- Directed daily operations across multiple wireless locations to ensure optimal performance.
- Achieved weekly and monthly sales quotas, driving market growth.
- Hired and trained new sales staff to enhance team capabilities.
- Managed finances and budgets related to salaries, payroll, and incentive plans.
Education
Some College (No Degree) - Business Management
Texas State University
San Marcos, TXSkills
- Proficient in Microsoft Word, Excel, and PowerPoint
Experienced with Adobe Creative Cloud and Captivate
Skilled in learning management systems
Awards
1999-2000 Axces Inc. Employee of the Year Award, 2007 and 2008 Verizon Wireless Winner’s Circle, 2011 Roger Tang Present’s Recognition of Excellence Award Winner
QUALIFICATIONS
- A collaborator with strong ethics and a willingness to work hard to establish capability and credibility.
- Experienced in computer audio/visual presentations and public speaking.
- Experienced in managing and coordinating small and large teams.
- Also, experienced in cross-functional and functional teamwork with a high emphasis on teamwork.
- Outside sales experience.
Timeline
Director of Retail Sales
KCI Wireless
02.2024 - Current
Director of Learning & Development
KCI Wireless
02.2022 - 02.2024
Training Program Manager
Verge Mobile LLC
11.2021 - 02.2022
Senior Training Manager
Verge Mobile LLC
12.2016 - 10.2021
New Home Sales Consultant
David Weekley Homes
05.2016 - 11.2016
Senior Trainer
Verizon Wireless
04.2013 - 01.2016
Retail Store Manager
Verizon Wireless
04.2011 - 03.2013
Retail Associate Manager
Verizon Wireless
12.2009 - 03.2011
Retail Sales Associate
Verizon Wireless
08.2005 - 11.2009
Regional Sales Director
Wireless Retail Inc.
12.2003 - 07.2005
Some College (No Degree) - Business Management
Texas State University
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