Stephen Mathew
Arlington,TX
Summary
Driven and innovative bartender, enhancing customer service rankings and boosting revenue through strategic promotions and events. Has extensive knowledge of spirits and food, and engages guests well. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Bartender
Casablanca
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Playwright Irish Pub
11.2024 - Current
- Efficiently opened the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Texas Live!
09.2023 - 11.2024
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Bar Manager
Milo's Dive Bar
01.2023 - 05.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Server/Bartender
The Tipsy Oak
08.2021 - 11.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
Lazy Dog Restaurant & Bar
08.2020 - 08.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Music
The University of Texas At Arlington
Skills
- Food Service
- Menu Memorization
- Social Media Marketing
- Photography
- Website Design
- Video Editing
Contact
Arlington, TX 76012
Education
Arlington, TX
Timeline
Bartender
Casablanca
12.2024 - Current
Bartender
The Playwright Irish Pub
11.2024 - Current
Bartender
Texas Live!
09.2023 - 11.2024
Bar Manager
Milo's Dive Bar
01.2023 - 05.2024
Server/Bartender
The Tipsy Oak
08.2021 - 11.2023
Server/Bartender
Lazy Dog Restaurant & Bar
08.2020 - 08.2021
Music
The University of Texas At Arlington
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