Stephen May
Spring Hill,FL
Summary
Accomplished professional with a proven track record at Home Depot, excelling in conflict resolution and customer engagement. Leveraged critical thinking to enhance customer loyalty by 20%. Demonstrated effective listening and multitasking skills, ensuring high-quality service and satisfaction. Adept at managing high-pressure situations, fostering positive customer relations, and driving repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Home Depot
Orlando, FL
03.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled approximately 20-30 calls daily, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new employees on company policies and customer interaction techniques.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Prep Cook
Panera Bread
Orlando, FL
01.2018 - 08.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Associate
Dicks Sporing Goods
Orlando, FL
04.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Economics
University of South Florida
Tampa, FL12-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2022
High School Diploma -
Oviedo High School
Oviedo, FL05-2013
Skills
- Customer engagement
- Effective listening
- Critical thinking
- Conflict resolution
- Customer relations
- Customer service
Timeline
Customer Service Representative
Home Depot
03.2021 - 08.2024
Prep Cook
Panera Bread
01.2018 - 08.2020
Sales Associate
Dicks Sporing Goods
04.2015 - 02.2017
Bachelor of Arts - Economics
University of South Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Oviedo High School