Stephen McBride
Walnut Cove,NC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 6 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
10
10
years of professional experience
Work History
Customer Service
Jackson Oil And Autoparts
Winston Salem, NC
01.2018 - 03.2024
- Led implementation of best practices to support customer service satisfaction initiatives.
- Trained new customer service representatives on best practices, policies and procedures.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Maintained working relationships with key business partners and provided good customer service.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Pumped propane, collected empty tanks, switched out with full tanks.
- Pumped oil from truck at customers request and appointment.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Monitored team performance to confirm customer service standards were consistently met.
Head Laborer
Hunt & Sons All In One Construction LLC
Greensboro, NC
03.2014 - 11.2017
- Increased project efficiency by delegating tasks and managing laborer schedules.
- Ensured safety compliance for work sites by conducting inspections and implementing necessary precautions.
- Streamlined construction processes with effective communication between team members and supervisors.
- Reduced project completion times through diligent work ethic and task management.
- Maintained high-quality work standards, performing thorough quality control checks on completed tasks.
- Collaborated with other team leads to coordinate efforts and achieve project goals in a timely manner.
- Provided training and mentorship to new laborers, fostering a positive learning environment for skill development.
- Implemented cost-saving measures, reducing material waste on job sites without compromising quality.
- Solved complex problems quickly, adapting strategies as needed to maintain project timelines and budgets.
Education
Bachelor of Arts - Communication And Media Studies
Post University
Waterbury, CT05.2026
High School Diploma -
Dalton Mcmichael High School
Mayodan, NC05.2005
Skills
- Customer Service
- Customer Service-Oriented
- Customer service mindset
- Professional Customer Service
- Proficient Customer Service
- Strong customer service
- Propane Tank Refill
- Small Automotive Repairs
- Forklift Operation
- Pump Oil From Truck
Timeline
Customer Service
Jackson Oil And Autoparts
01.2018 - 03.2024
Head Laborer
Hunt & Sons All In One Construction LLC
03.2014 - 11.2017
Bachelor of Arts - Communication And Media Studies
Post University
High School Diploma -
Dalton Mcmichael High School