Stephen McKelvey
Pittsburgh,PA
Summary
Enterprising service industry manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Passionate about forming new relationships with both clientele and staff members.
Overview
16
16
years of professional experience
Work History
Owner/Operator Manager
Ninkasi LLC DBA Dad's Pub And Grub
03.2012 - Current
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Prepared annual budgets with controls to prevent overages.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
D's Six Packs And Dogs
04.2008 - 03.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Administration of Justice
Penn State University
State College, PASkills
- Strong Work Ethic
- Revenue Growth
- Staff training/development
- Employee Development
- Decision-Making
- Payroll Processing
- Customer Retention
Timeline
Owner/Operator Manager
Ninkasi LLC DBA Dad's Pub And Grub
03.2012 - Current
General Manager
D's Six Packs And Dogs
04.2008 - 03.2012
No Degree - Administration of Justice
Penn State University
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