Stephen Metzger
Brighton,CO
Summary
To find employment with an entity that maintains a great work environment and that prides itself on exceptional customer service.
Overview
16
16
years of professional experience
Work History
Seasonal Retail Sales Associate
Follet at the University of Denver Bookstore
Denver, CO
08.2022 - 12.2022
- Restocked and merchandized textbook materials
- Processed online orders
- Performed first point of contact customer services with student populations.
Book Buyer
The Bookies Bookstore
Glendale, CO
03.2020 - 08.2022
- Partnered with and managed 17 publisher account representatives to identify, acquire, and track new products to be sold to a diverse reading base at one of Denver’s oldest independent bookstores
- Developed procedures with the context of an industry specific platform (Edelweiss/Above the Treeline web-based ordering suite) to complete frontlist purchasing orders.
IT Manager
The Bookies Bookstore
Glendale, CO
03.2015 - 08.2022
- - Led a successful transition to a new POS software, ensuring seamless adoption across
multiple business functions.
- Maintained and upgraded IT infrastructure, supporting 19 workstations and ensuring
high network performance.
- Spearheaded training for staff on new systems, enhancing operational efficiency and
customer service quality.
Lead Trainer
The Bookies Bookstore
Glendale, CO
02.2015 - 08.2022
- Ensure new employees are capable of performing essential tasks in various POS and web platforms
- Integrate new staff members in a 30+ employee business
- Provided exemplary customer service to new employees.
Book Seller
The Bookies Bookstore
Glendale, CO
08.2014 - 08.2022
- Manage 10% of store inventory and 15% of sales, including all titles for school age children in a predominately children’s bookstore
- Work with children, parents, grandparents, and teachers to find “just the right match” for school-aged readers
- Provided exemplary customer service to clientele.
Production Technician II
Digital Globe
Longmont, CO
12.2008 - 01.2009
- Initiated data transfer to FireWire drives
- Performed cloud cover assessment
- Maintained records logs for outgoing scanned imagery.
Lidar Technician/Photogrammetrist
Merrick and Company
Aurora, CO
08.2006 - 10.2007
- Hand filtered Lidar data using MARS, a proprietary software package
- Digitized 2d breaklines in MARS environment
- Collected planimetric/topographic data utilizing Socet Set.
Education
Bachelor of Arts - Geography
University of New Orleans
Master’s of Arts in Organizational Leadership-Knowledge Worker Management Track - Specializing in Geographic Information Systems
University of Denver (University College)
Skills
- Microsoft Office Suite
- Team Leadership & Training
- Quality Assurance Protocols
- Geographic Information Systems (GIS)
- Customer Service Excellence
Summary
- Experienced professional with a solid background in retail management, customer
service, and technical roles within the book sales and geographic information systems
sectors. Proven ability to manage key account relationships, lead technology transitions,
and train diverse teams. Recognized for quickly mastering new skills and consistently
delivering high-quality customer service. Adept at improving processes and procedures
to enhance business efficiency and customer satisfaction.
References
- Larry Yoder, Floor Manager (Retired), The Bookies Bookstore, (720) 253-2017
- Lucas Henderson, Marketing Director (Former), The Bookies Bookstore, (720) 965-5415
- Anne Mennon, School Sales, The Bookies Bookstore, (303) 759-1117
Timeline
Seasonal Retail Sales Associate
Follet at the University of Denver Bookstore
08.2022 - 12.2022
Book Buyer
The Bookies Bookstore
03.2020 - 08.2022
IT Manager
The Bookies Bookstore
03.2015 - 08.2022
Lead Trainer
The Bookies Bookstore
02.2015 - 08.2022
Book Seller
The Bookies Bookstore
08.2014 - 08.2022
Production Technician II
Digital Globe
12.2008 - 01.2009
Lidar Technician/Photogrammetrist
Merrick and Company
08.2006 - 10.2007
Bachelor of Arts - Geography
University of New Orleans
Master’s of Arts in Organizational Leadership-Knowledge Worker Management Track - Specializing in Geographic Information Systems
University of Denver (University College)
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