Summary
Overview
Work History
Education
Skills
Fox Award
Timeline
Generic

Stephen Minto

13169 Fox Hunt Lane,VA

Summary

Dynamic Mortgage Loan Officer with a proven track record at Navy Federal Credit Union, excelling in financial analysis and document review. Adept at resolving complex issues and enhancing customer satisfaction through effective communication and goal-oriented strategies. Recognized for motivating teams to achieve high performance and ensuring seamless loan processing.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Mortgage Loan Officer 2

Navy Federal Credit Union
09.2021 - Current
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Escrow Officer

Andrews Federal Credit Union
03.2021 - 09.2021
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Communicated requirements and title exception information to clients.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Explained very technical financial information to applicants in easy to understand language.

Education

Bachelors of Science And Business Administration - Finance

Shippensburg University of Pennsylvania
Shippensburg, PA
12-2018

Skills

  • Document review
  • Financial analysis
  • Sales development
  • Goal oriented
  • MS word, excel, and outlook
  • Goal setting

Fox Award

For Exceptional Service and going above and beyond with a focus on Excellence

Timeline

Mortgage Loan Officer 2

Navy Federal Credit Union
09.2021 - Current

Escrow Officer

Andrews Federal Credit Union
03.2021 - 09.2021

Bachelors of Science And Business Administration - Finance

Shippensburg University of Pennsylvania

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