Hi, I’m
Stephen Moreland
Roanoke
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
1
Certification
Work History
USPS, United States Postal Service
Mail Handler - PIT Trainer
07.2021 - Current
Job overview
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used automated mail processing equipment to sort and collate mail.
Walmart, Inc.
Manager - Online Grocery Services
06.2017 - 08.2019
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Education
The University of Texas At ArlingtonArlington, TX
Master of Science from Public Administration
05.2016
University Overview
- Completed AP Public Administration Capstone
- 4.0 GPA
The University of Texas At ArlingtonArlington, TX
Bachelor of Science from University Studies
05.2014
University Overview
- Honoree of Magna cum Laude
Skills
- Staff Development
- Regulatory Compliance
- Basic Repairs
- Workplace Safety
- Customer Satisfaction
- Problem-Solving Skills
- Accurate Documentation
- Team Collaboration
- Training Junior Team Members
Certification
- Graduate Certification in Public Budgeting and Finance
Timeline
Mail Handler - PIT Trainer
USPS, United States Postal Service
07.2021 - Current
Manager - Online Grocery Services
Walmart, Inc.
06.2017 - 08.2019
The University of Texas At Arlington
Master of Science from Public Administration
The University of Texas At Arlington
Bachelor of Science from University Studies
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