STEPHEN MORLEY
Georgetown,TX
Summary
Driven Printer Technician/Connectivity Specialist with a proven track record at Ricoh USA, enhancing printer efficiency and reliability through expert maintenance and troubleshooting. Skilled in Inkjet and Laser Technology, coupled with exceptional problem-solving abilities, I significantly reduced service calls by educating users, demonstrating both technical proficiency and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Printer Technician / Connectivity Specialist
Ricoh USA
08.1997 - Current
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
Education
Associate in Electronics / Engineering Technology - Electrical/Mechanical Engineering
Worthing College of Higher Education
Worthing, Sussex. UK.1981
High School Diploma -
King's Manor High School
England, UK.06.1977
Skills
- Inkjet Technology
- Electrical Safety
- Remote Support
- Paper handling
- Software Installation
- Network Connectivity
- Hardware Repair
- Color Management
- Digital Imaging
- Error resolution
- Firmware Updates
- Laser Technology
- Driver Configuration
- Print Quality Analysis
- Multifunction Devices
- Computer hardware troubleshooting
- Vendor relationship development
- Electronics troubleshooting
- Hardware Installation
- Technical problem solving
- Operating system management
- System Configuration
- Hardware maintenance
- Hardware upgrades
- Technical Support
- Data Recovery
- Component Replacement
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Parts Replacement
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Mechanical abilities
- Remote Troubleshooting
- Relationship Building
- Hand tool knowledge
- Software Reinstallation
- Diagnostics expertise
- Work Planning and Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Memory Installation
- Troubleshooting Techniques
- Electrical Component Replacement
- System Upgrades
- Professionalism
- Problem Diagnostics
- Preventive Maintenance
- Linux Operating System
- Professional Demeanor
Certification
COMP TIA NET+
EFI Certified Professional
Timeline
Printer Technician / Connectivity Specialist
Ricoh USA
08.1997 - Current
Associate in Electronics / Engineering Technology - Electrical/Mechanical Engineering
Worthing College of Higher Education
High School Diploma -
King's Manor High School
COMP TIA NET+
EFI Certified Professional
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