Stephen Nealon
Mahopac
Summary
Proven multitasker and team player, I enhanced team efficiency and customer satisfaction in previous positions inside and outside of work by completing many tasks in a timely and organized manner. Ensured that teams were well communicated and equipped for difficult/stressful situations. Through my work studying history and political science, I learned how to use a variety of resources to learn key details about our world, and analyzed numerous documents not commonly examined.
Overview
5
5
years of professional experience
Work History
Barback/Waiter
Game Day Grille
10.2022 - Current
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Adapted to handle a variety of tasks during circumstances such as parties/parades where traffic was drastically higher than usual and bar saw upwards of 200 people
- Ensured customers were satisfied with food, drink, and service. Maintained restaurant and bar were clean and sturdy.
Bartender/Server
Shogun Delmar
07.2023 - 12.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Made sure both bar and restaurant were up and running, helped new management get settled here there was a change in ownership
- Learned ability to multitask and work in high pressure/volume situations
Assistant Customer Service Lead
Stop and Shop Supermarkets
09.2019 - 09.2022
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Helped customers with a variety of services such as Western Union, closed the department at nights and counted each registers drawer.
- Directed team to ensure we closed the store smoothly and safely.
Education
Bachelor of Arts - Political Science, History
University At Albany
Albany, NY12-2024
Skills
Works well both as member of a team and on own time
Efficient multitasking
Time management
Attention to detail
Accomplishments
Eagle Scout: BSA Troop 371 Mahopac, NY: Held various leadership positions; led and delegated my own service project to benefit my local church and their food pantry
Secretary/Treasurer, University at Albany College Democrats: Managed the budget and records of one of the largest political clubs on campus, increasing youth engagement with a number of issues.
Timeline
Bartender/Server
Shogun Delmar
07.2023 - 12.2024
Barback/Waiter
Game Day Grille
10.2022 - Current
Assistant Customer Service Lead
Stop and Shop Supermarkets
09.2019 - 09.2022
Bachelor of Arts - Political Science, History
University At Albany
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