Stephen Newton
Winchester,VA
Summary
Formerly a barista at Starbucks, I excel in problem-solving and attention to detail, consistently exceeding customer expectations and fostering a positive team environment. As well, a dynamic small business owner with a proven track record in enhancing customer satisfaction and brand identity through exceptional service and effective social media promotion.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Self
01.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Barista
Starbucks
05.2024 - 05.2025
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Box Office Associate
Shenandoah University
08.2023 - 01.2025
- Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Enhanced patron satisfaction with the timely resolution of any issues arising during ticket purchasing or event attendance.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
Education
Master of Arts - Business Management
Shenandoah University
Winchester, VA05-2027
Bachelor of Arts - Musical Theater
Shenandoah University
Winchester, VA05-2026
Skills
- Team player
- Upselling strategies
- Friendly and outgoing
- Attention to detail
- Cash handling expertise
- Problem-solving
Timeline
Barista
Starbucks
05.2024 - 05.2025
Box Office Associate
Shenandoah University
08.2023 - 01.2025
Small Business Owner
Self
01.2017 - Current
Master of Arts - Business Management
Shenandoah University
Bachelor of Arts - Musical Theater
Shenandoah University
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