Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Stephen Njoh

Lawrenceville

Summary

IT Professional with a background in quality assurance in pursuit of multiple CompTIA, Linux, and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Selector Trainer

Publix
Dacula
09.2023 - Current
  • Maintained the cleanliness of the work area at all times.
  • Used handheld scanners to key in data for packages.
  • Inspected incoming shipments for accuracy of quantity and quality.
  • Select
  • Assisted with physical inventories when necessary, by counting stock items in designated warehouse areas.
  • Limited damage to products and orders by using care when choosing items.
  • Followed safety guidelines while working in the warehouse environment.
  • Selected products and items from shelves and pallets for store orders.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Train new hires on proper personal and company safety rules, techniques, and skills needed to complete their daily tasks.

System Administrator

Wells Fargo Bank
07.2020 - 07.2023
  • Troubleshoot basic issues for banker
  • Software troubleshoots and remote system setup
  • Offer technical assistance and support
  • Order software and hardware for bankers
  • Help set up a return to office employees
  • Help set up new hires
  • Monitor system operation and report to the coordinator
  • Create reset and allocate passwords for bankers and privileged accounts
  • Attend and coordinate send reminders for weekly 15 minutes stand-ups

Dispatch Coordinator

Amazon
11.2019 - 01.2021
  • Record sales or delivery information on daily sales or delivery record
  • Listen to and resolve customers' complaints regarding products or services
  • Read maps and follow written or verbal geographic directions
  • Verify the contents of inventory loads against shipping papers
  • Load and unload trucks, vans, or automobiles

UAT/Quality Assurance Analyst

CVS Pharmacy
02.2017 - 11.2019
  • Collaborated with developers to ensure that codes were deployed into the test environment before testing and that tasks were performed accordingly
  • Team management
  • Project management
  • Technical Support
  • Analytical Thinking
  • IP Addressing Scheme
  • Firewalls & Antivirus
  • Materials Management
  • Routers & Switches
  • Warehouse Automation
  • CompTIA Security+ Certification
  • Hardware Expertise
  • Training and Development
  • Software Change Management
  • Hardware and Software Installation
  • Hardware Provision Management
  • Project Coordination
  • System Upgrades
  • File System Administration
  • Web Security
  • Specification Understanding
  • Server Improvements
  • Third-Party Integration
  • Technical Writing
  • Diagnosing Issues
  • Technical Analysis
  • Offboarding and Onboarding
  • Requirements Definition
  • Infrastructure Updates
  • New Technology Integration
  • Mobile Device Management
  • Install Hardware
  • Jack Port Activation
  • Set Up Applications
  • Testing and Quality Assurance
  • DNS Lookup
  • Data Backups
  • Router Installation and Optimization

Quality Assurance Analyst

Hampton INN
01.2016 - 12.2016
  • Implemented Test Case planning, design, documentation, and implementation based on Agile methodology
  • Provided troubleshooting and debugging assistance to the system test environment
  • Developed test strategy, test plans, and other deliverables throughout the imagine software project
  • Identified resource needs for special projects and filled those needs accordingly and created /executed test cases using Quality Center

Education

Diploma - Cyber Security

My computer Career
05.2021

J.D. - LL.B in Public Law

University of Yaoundé 2 Soa
Yaoundé , Cameroon
11-2013

Skills

  • LAN
  • WAN
  • Windows 7 8 10
  • DNS, IOS, Mac OS X, DHCP, IPS IDS
  • Network
  • Logical Security
  • Network Standards and Protocol
  • Forklift operation
  • Quality control
  • Time management
  • Shipment preparation
  • Inventory error correction
  • Vmware
  • W2`Rally, JIRA, SQL Server, Toad MySQL, VMware
  • Disassemble and Reassemble desktop PCs
  • RAM
  • Hard Drives
  • Motherboard
  • Network Interface Cards
  • Processors
  • Microsoft Firewalls
  • Malware
  • Adobe Acrobat XI Professional
  • Scripting with Visual Basic
  • Classless IP Addressing
  • Virtualization
  • Installation
  • Configuration
  • Adaptability
  • Active Directory
  • Delegation
  • Documentation
  • Troubleshooting
  • Safety & Security
  • Networking

Certification

Information Technology System Administrator, MyComputerCareer, 03/01/21

References

  • Stacy Francise, TEKSystems, Recruiter, (404) 682-5801, sfrancis@teksystems.com
  • Derick Hough, Wells Fargo, Manager, (704) 254-2292, smnjoh81@yahoo.com
  • Rebbecca Rhide, Wells Fargo, Manager, (484) 930-0932, smnjoh81@yahoo.com
  • William Sherman, My Computer Career, Instructor, (919) 341-2600, sherman.williams@mycomputer.edu

Languages

French, Fluent

Timeline

Warehouse Selector Trainer

Publix
09.2023 - Current

System Administrator

Wells Fargo Bank
07.2020 - 07.2023

Dispatch Coordinator

Amazon
11.2019 - 01.2021

UAT/Quality Assurance Analyst

CVS Pharmacy
02.2017 - 11.2019

Quality Assurance Analyst

Hampton INN
01.2016 - 12.2016

Diploma - Cyber Security

My computer Career

J.D. - LL.B in Public Law

University of Yaoundé 2 Soa

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Stephen Njoh