Stephen Norris
Ooltewah,TN
Summary
Dependable manager with over 14 years of parts, service and branch management experience with the willingness to take on added responsibilities to meet deadlines.
Enthusiastic team player with a very strong work ethic. All experience has been achieved over the last 22 years of being in the heavy and compact equipment industries with following brands ...
- John Deere - Industrial
- John Deere - Logging
- John Deere - Lawn & Garden
- John Deere - Golf & Turf
- Bobcat
- Komatsu
- Bomag
- Sennebogen
- Wirtgen
- Hamm
- Vogele
- JLG
- Bandit
Overview
21
21
years of professional experience
Work History
Service Department Manager
Bobcat Of Chattanooga
Chattanooga, TN
04.2020 - Current
- Managed five service technicians and one service writer.
- Increased service department revenue by 14% in first year.
- Increased and maintained service technicians efficiency rate to 90% - 100% each month.
- Achieved highest service department revenue in 18 years.
- Maintained low monthly expenses.
- Managed service department P&L statements.
- Met with customers to discuss service needs and offer available solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Business Partner/Manager of Operations
Hyperbaric Oxygen Therapy Of Jacksonville
Jacksonville, FL
04.2018 - 04.2020
- Located medical space to lease.
- Hired all contractors for buildout of clinic.
- Moved in and set up all office equipment .
- Moved in and set up hyperbaric chambers.
- Moved in and set up cryogenic chamber.
- Interviewed all nurse practitioner candidates.
Branch, Parts & Service Manager
Lyle Machinery / Bobcat Of Summit
Summit, MS
12.2016 - 02.2018
- Managed branch operations on daily basis.
- Managed all service department employees.
- Managed all parts department employees.
- Maintained 100% freight recovery for parts department.
- Maintained 70% gross margin for service department.
- Hired and terminated employees.
- Managed all branch P&L statements.
Branch, Parts and Service Manager
Lyle Machinery / Bobcat Of Meridian
Meridian, MS
04.2012 - 12.2016
- Set up this branch for grand opening.
- Managed branch operations on a daily basis.
- Managed all service department employees.
- Managed all parts department employees.
- Maintained 100% freight recovery for parts department.
- Maintained 70% gross margin for the service department.
- Hired and terminated employees.
- Managed all branch P&L statements.
- Call on customers in the field for new business.
Parts Department Manager
Beard Equipment Company
Freeport, FL
01.2008 - 04.2012
- Managed all parts department operations on daily basis.
- Managed five department employees.
- Hired and terminated parts employees.
- Placed all stock orders for John Deere, Bobcat and Stihl parts needed.
- Performed perpetual inventory counts.
- Reconciled end of year inventory counts.
- Maintained 100% freight recovery for parts department.
Front Parts Counterman, Lead
Beard Equipment Company
Freeport, FL
01.2004 - 01.2008
- Answer over 50 phone calls per day and take orders for parts.
- Place all daily machine down orders for John Deere parts.
- Place all emergency orders for Bobcat parts need.
- Look up all John Deere, bobcat and Stihl parts needed for walk in customers and service department.
- Perform inventory counts.
- Train all new parts employees.
Back Parts Counterman, Service Dept
Beard Equipment Company
Freeport, FL
01.2003 - 01.2004
- Look up John Deere, Bobcat and Stihl parts needed for service technicians.
- Pull inventoried parts for service technicians work orders.
- Prepare parts quotes for all jobs in service department.
Shipping and Receiving Manager
Beard Equipment Company
Freeport, FL
08.2001 - 01.2003
- Receive all John Deere, Bobcat and Stihl daily orders.
- Pulled, verified and packaged items for shipment.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Load and unload freight shipments.
- Prepared all bill of ladings.
- Locate all received parts to their designated homes.
- Keep warehouse clean and free from trip hazards.
Education
Certificate - 41 Courses Completed
Bobcat University
Online04.2017
Certificate - Fundamentals of Leadership & Coaching
Bobcat University - Instructor Led
New Orleans, LA2015
Certificate - Service Management - Unit II
Quest Learning Centers
Dallas, TX2014
Certificate - Komtrax Technical Training
Komatsu Komtrax
Cartersville, GA2014
Certificate - Service Management - Unit III
Quest Learning Centers
Palm Springs, CA2014
Certificate - Service Management - Unit I
Quest Learning Centers
Chicago, IL2013
Certificate - Parts Advisor & Service Fundamentals Level I
John Deere University
Online2008
Certificate - Bobcat Parts And Components - Hydraulics
Bobcat University
Piqua, OH2006
Okaloosa Walton Junior College
Niceville, FL1990
High School Diploma -
Niceville Senior High School
Niceville, FL1989
Skills
- PFW Operating System
- Department Management
- Doosan/Bobcat Dealer Website
- Quality Service
- Employee Supervision
- Customer Satisfaction
- Time Management
- Employee Relations
- Professional Relationships
- JDIS Operating System
References
Matthew Earnest - Area Manager, Bridgestone Retail Operations
E: MEarnest19@yahoo.com
M: 678.630.9587
Elvie Addington - Parts Department Manager, Beard Equipment Company
E: EAddington@beardequipment.com
M: 850.516.3687
Randy Gordon - Matco Tools Distributor, Matco Tools
E: hammerheadproductsllc@outlook.com
M: 601.730.5886
Cheyenne Gibbs - Owner, Gibbs Equipment LLC
E: CGibbs@gibbsequipment.com
M: 850.572.5449
Jeff Norris - District Parts & Service Manager II, Grounds and Maintenance, Bobcat Company
E: jeff.norris@doosan.com
M: 701.318.4940
Kris Knable - District Parts & Service Manager II, Bobcat Company
E: kris.knable@doosan.com
M: 850.208.2845
David Habbard - General Sales Manager, Synergy Equipment
E: dhabbard@synergyequipment.com
M: 334.200.8826
Timeline
Service Department Manager
Bobcat Of Chattanooga
04.2020 - Current
Business Partner/Manager of Operations
Hyperbaric Oxygen Therapy Of Jacksonville
04.2018 - 04.2020
Branch, Parts & Service Manager
Lyle Machinery / Bobcat Of Summit
12.2016 - 02.2018
Branch, Parts and Service Manager
Lyle Machinery / Bobcat Of Meridian
04.2012 - 12.2016
Parts Department Manager
Beard Equipment Company
01.2008 - 04.2012
Front Parts Counterman, Lead
Beard Equipment Company
01.2004 - 01.2008
Back Parts Counterman, Service Dept
Beard Equipment Company
01.2003 - 01.2004
Shipping and Receiving Manager
Beard Equipment Company
08.2001 - 01.2003
Certificate - 41 Courses Completed
Bobcat University
Certificate - Fundamentals of Leadership & Coaching
Bobcat University - Instructor Led
Certificate - Service Management - Unit II
Quest Learning Centers
Certificate - Komtrax Technical Training
Komatsu Komtrax
Certificate - Service Management - Unit III
Quest Learning Centers
Certificate - Service Management - Unit I
Quest Learning Centers
Certificate - Parts Advisor & Service Fundamentals Level I
John Deere University
Certificate - Bobcat Parts And Components - Hydraulics
Bobcat University
Okaloosa Walton Junior College
High School Diploma -
Niceville Senior High School