STEPHEN NOY
McMurray
Summary
Strong commitment to delivering value across diverse sectors with a proven track record in managing profitable operations that drive significant revenue growth. Expertise in building high-performance teams and fostering long-term partnerships to enhance operational efficiency and client satisfaction.
Overview
26
26
years of professional experience
Work History
Senior Manager, Enterprise Operations
CANON U.S.A., Inc
Pittsburgh
05.2013 - Current
- Renewed contracts producing over $100 million in revenue and $10 million in operating profit.
- Managed portfolio of managed services programs, generating over $16 million in annual revenue and $4.2 million in operating profit.
- Led contract negotiations and renewals with a 100% success rate over 12 years.
- Conducted quarterly business reviews with customers to assess SLA and KPI compliance and drive continuous improvement.
- Oversaw customer programs for organizations including FedEx, University of Miami, Siemens, and Hitachi Energy.
- Hired and developed matrixed teams across service technology, administration, and sales to enhance service delivery.
- Created and managed staffing and resource models to align resources with business needs.
- Achieved multiple 10 out of 10 ratings for ease of doing business every year through Voice of the Customer surveys.
Management Consultant
DEWOLFF, BOBERG & ASSOCIATES
Dallas
02.2011 - 04.2013
- Provided consulting services to improve operations for companies like Kraft Foods, APS, Ainsworth and Elavon.
- Identified lost time in standard procedures, conducted root cause analysis, removed barriers to process improvement, and executed strategic initiatives.
- Delivered measurable and sustainable results, guaranteeing savings through human engineering, process improvement, and change management.
- Installed management tools and coached frontline team leaders, supervisors, and business unit managers to enhance operational effectiveness.
Account Manager
EYELEVEL Inc
New York and Prague (Czech Republic)
09.2010 - 11.2010
- Coordinated with Nike design contractor in France to project manage manufacture and installation of fixtures for Nike 6.0 concept stores, ensuring compliance with design specifications.
- Managed Nike 6.0 project, overseeing delivery and installation of retail fixtures in Val D’Isere, France and Bari, Italy.
- Streamlined production process, reducing lead times from 5-6 weeks to just over 2 weeks by closely managing local suppliers.
Vice President of Operations
INFORMATION SYSTEMS ASSOCIATES INC, PALM CITY FL
Palm City
07.2008 - 04.2010
- Recruited and hired management team to implement five-year $12M business plan.
- Managed software development project with UK partner to establish joint venture, enhancing sales channel.
- Led a professional services team providing data center inventory solutions to Fortune 500 clients.
- Directed UAT of new software and revised training manual to ensure quality assurance.
Operations Manager
BE SPORT LTD
London
10.2003 - 07.2008
- Oversaw project management for events program of three Fortune 500 clients, delivering 35 events in 35 cities across seven countries.
- Led event delivery team, executing grassroots sports events for Fortune 500 brands across Europe to enhance brand visibility.
- Coordinated management of company assets, optimizing usage of offices, warehouse, vehicles, and equipment for event operations.
- Facilitated recruitment of contract resources, ensuring alignment with event delivery needs.
Senior Consultant / Recruitment Manager EMEA
ARMSTRONG & WOLFFE/PIVOTAL CORPORATION
Vancouver
01.2000 - 10.2003
- Managed recruitment for Pivotal Corporation, a $100 million CRM software company, enhancing talent acquisition for its channel partners.
- Oversaw outsourced recruitment for Pivotal Corporation, facilitating rapid business growth across UK, Ireland, France, Germany, Italy, Benelux, and Nordic regions.
- Reduced recruitment costs by enhancing strategy through direct sourcing and negotiating agency fees from 25% to 15%.
- Delivered outsourced search and selection services for technology businesses across Europe and North America, aligning recruitment strategies with market needs.
- Collaborated with global teams to align hiring practices with successful sales models.
- Seconded to global headquarters in Vancouver to revamp North American hiring processes based on EMEA success.
- Facilitated improvements in recruitment efficiency through strategic negotiation and direct sourcing initiatives.
- Clients included Microsoft, Citrix, PR Newswire, and Pivotal Corporation.
Education
Bachelor’s Degree - Manufacturing Systems Engineering and Business
Leeds Metropolitan University
UKSkills
- Portfolio management
- Business performance management
- Budget oversight
- Revenue generation
- SLA compliance
- Change management
- Process improvement
- Cross-functional collaboration
- Contract negotiation
- Customer relationship management
- Team leadership
- Influencing and negotiating
- Organizational improvement
Personal Information
Nationality: British U.S Citizen
Timeline
Senior Manager, Enterprise Operations
CANON U.S.A., Inc
05.2013 - Current
Management Consultant
DEWOLFF, BOBERG & ASSOCIATES
02.2011 - 04.2013
Account Manager
EYELEVEL Inc
09.2010 - 11.2010
Vice President of Operations
INFORMATION SYSTEMS ASSOCIATES INC, PALM CITY FL
07.2008 - 04.2010
Operations Manager
BE SPORT LTD
10.2003 - 07.2008
Senior Consultant / Recruitment Manager EMEA
ARMSTRONG & WOLFFE/PIVOTAL CORPORATION
01.2000 - 10.2003
Bachelor’s Degree - Manufacturing Systems Engineering and Business
Leeds Metropolitan University