Stephen Okurut
QuikTrip
Lees Summit,Missouri
11
years of professional experience
Results-oriented Programs Coordinator experienced in budget management and team leadership. Achieved enhanced customer service through effective training and project oversight, delivering quality outcomes within tight deadlines. Committed to fostering teamwork and continuous growth, bringing a positive attitude and strong analytical and communication skills.
Work History
Clerk
11 Months- Processed customers order promptly and accurately.
- Processed customer transactions with accuracy and speed at convenience store register.
- Addressed customer inquiries and resolved complaints professionally to enhance customer satisfaction.
- Assisted customers with product inquiries and provided excellent service.
- Communicated with customers and employees to answer questions or explain information.
- Train new employees on stores’ policies and procedures and customer service standards.
- Monitor sales floor for potential safety hazards or customer issues.
- Supported kitchen operations by ensuring timely preparation and service of breakfast and lunch.
Guest Service Advocate
3 Years 2 Months- Provided a welcoming environment to enhance the shopping experience.
- Assisted guests with product inquiries and store navigation.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and retention.
- Resolved concerns promptly and professionally.
- Facilitated returns, exchanges, and refunds according to company policies, enhancing customer trust.
- Supported checkout operations by progressing payments, returns and exchanges accurately.
- Trained new team members or customer service best practices.
- Coordinated product restocking to optimize inventory levels and support sales operations.
Programs coordinator
7 Years 6 Months- Coordinated planning and execution of education and charitable programs, enhancing community engagement by fostering participation and collaboration.
- Leading program staff and delegating tasks, monitoring program budgets.
- Schedule program work, oversee daily operations, coordinate the activities of the program and set priorities for managing programs.
- Monitoring and approve program expenditure.
- Prepare financial statements and maintain records pertaining to program activities.
- Developed and implemented marketing strategies and outreach initiatives to increase community participation.
- Developed and implemented targeted marketing strategies and outreach initiatives, significantly increasing community participation in programs.
- Prepared compelling grant requests and secured funding from outside sponsors, ensuring sustainability of programs and expanding their reach.
Sponsorship coordinator and sports coordinator
1 Year 3 Months- Facilitated connections between children and sponsors, enhancing support relationships and ensuring children received necessary resources.
- Coordinated community service events to meet local needs and engage community members in support of sponsored children.
- Supported sponsorship office through timely case follow-ups, improving communication and satisfaction among families and sponsors.
- Managed sponsorship files to ensure accurate record-keeping and organization.
- Assisted in processing payments for fees associated with sponsored children.
- Providing and making sure the services reach all families and communities.
- Updated sponsors regularly about the educational progress of sponsored children.
- Conducted ongoing follow-up with clients and families to monitor progress.
Education
Bachelor of Science - Social Work
Skills
Transaction processing
Cash operations
Cash management
Case coordination
Organizational coordination
Customer issue resolution
Inventory management
Team coordination
Interpersonal interaction
Conflict resolution
Team collaboration
Administrative support
Timeline
Clerk
QuikTrip
11.2025 - CurrentRead More
Guest Service Advocate
Target
06.2022 - 08.2025Read More
Programs coordinator
Kittibwa Ministries Uganda
06.2017 - 12.2024Read More
Sponsorship coordinator and sports coordinator
Empower A child Uganda
05.2015 - 08.2016Read More
Bugema University
Bachelor of Science from Social Work
Read More
Employee of the year
Awarded for demonstrating exceptional dedication, teamwork,and result-driven performance. Recognized for going above and beyond to support both clients and colleagues while maintaining the highest standards of quality.