Stephen Parsley
Knoxville,TN
Overview
32
32
years of professional experience
Work History
Cashier
The Shrimp Dock
Knoxville, Tennessee
08.2021 - 12.2025
- Processed customer transactions accurately and efficiently at seafood market.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product selection and answered inquiries about menu items.
- Learned roles of other departments to provide coverage and keep store operational.
Parts Department Manager
Ole Ben Franklin Motors
Oak RIdge, TN
05.2018 - 07.2021
- Presented accurate estimates to inform customers of all service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Scheduled and coordinated work for more than 20 customers each day in fast-paced setting.
- Corresponded with service department to determine solutions to problems.
Meter Reader
Service Electric
Lenoir City , TN
02.2011 - 02.2019
- Checked over 700 meters for issues and reported findings to customers and supervisors daily.
- Monitored areas around equipment and reported issues to prevent safety accidents.
- Responded to customer questions regarding meter readings.
- Examined meters for inaccuracies based past information and kept detailed track of information.
Service Writer
Ted Russell Ford
Knoxville, TN
11.2015 - 08.2017
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Presented accurate estimates to inform customers of all service charges and expectations.
Service Writer
Ole Ben Franklin Motors
Knoxville, TN
02.2012 - 11.2015
- Managed accurate and adequate cash stock and inventory balances.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
Project Manager
EMJ Construction
Chattanooga, TN
08.2009 - 02.2011
- Assessed, monitored and reported on work progression, ensuring all tasks were conducted in compliance and within anticipated man-hour budget.
- Discussed proposals with interested parties such as vendors, contractors and nuclear facility review boards.
- Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
Carpet Technician
RoTech Carpet
Knoxville, TN
01.2006 - 08.2009
- Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
- Used special treatments to remove stains without damaging surfaces.
- Provided every customer with top-notch service and satisfied each client to the fullest.
- Planned work and determined appropriate tools and equipment.
Tennessee State Trooper
Tennessee Department Of Safety And Homeland Security Foundation
Knoxville, TN
10.1993 - 10.2005
- Coordinated security detail for governor and other dignitaries both at their residences and during travel.
- Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
- Conducted high-speed vehicle pursuits to apprehend criminal suspects.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
Cashier/Sales Associate/Stocker
Sunoco Service Station
Knoxville, TN
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Processed customer purchases and returned proper currency and bills, maintaining [100]% accuracy rate.
- Assisted customers based on currently available product, promotional and policy information.
Education
Associate of Applied Science - Police Science and Law Enforcement
Roane State Community College
Harriman, TN1993
Timeline
Cashier
The Shrimp Dock
08.2021 - 12.2025
Parts Department Manager
Ole Ben Franklin Motors
05.2018 - 07.2021
Service Writer
Ted Russell Ford
11.2015 - 08.2017
Service Writer
Ole Ben Franklin Motors
02.2012 - 11.2015
Meter Reader
Service Electric
02.2011 - 02.2019
Project Manager
EMJ Construction
08.2009 - 02.2011
Carpet Technician
RoTech Carpet
01.2006 - 08.2009
Tennessee State Trooper
Tennessee Department Of Safety And Homeland Security Foundation
10.1993 - 10.2005
Cashier/Sales Associate/Stocker
Sunoco Service Station
Associate of Applied Science - Police Science and Law Enforcement
Roane State Community College