Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penn Stephen

Victorville,CA

Summary

Assistant Manager at Circle K with expertise in improving customer satisfaction and operational efficiency. Demonstrated ability in cash management, achieving significant reductions in discrepancies. Proven leadership skills foster collaborative environments, enhancing team performance and driving repeat business through exceptional service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Asst Manager

Circle K
12.2023 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Supervisor

Pilot Travel Centers
01.2019 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Diesel Mechanic

Complete Coach Works
01.2018 - 04.2019
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Installed new systems and components in vehicles.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
  • Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.

Education

GED -

Santa Fe High School
Santa Fe, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management

Certification

Forklift certified

Food handlers card

Timeline

Asst Manager

Circle K
12.2023 - 07.2025

Supervisor

Pilot Travel Centers
01.2019 - 02.2023

Diesel Mechanic

Complete Coach Works
01.2018 - 04.2019

GED -

Santa Fe High School

Similar Profiles

CREATE PROFILE