Experienced professional seeking a position to effectively utilize skills and work experience within a company.
Hi, I’m
Stephen Pilgram
Dallas,Texas
Summary
Overview
21
years of professional experience
Work History
Kohls Department Store
Assistant Store Manager
06.2013 - Current
Job overview
- Recruit, interview and hire talent
- Develop and execute associate retention strategies
- Foster a collaborative and engaged environment, addressing, and managing associate concerns
- Make informed decisions to support store expense management (e.g., payroll, productivity, shortage)
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
- Ensure associates adherence to Kohl’s policies and procedures
- Create a hospitality mentality among all associates on the sales floor, creating a best-in-class customer experience
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Lead the execution on all merchandising directives
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Assess and allocate resources to support business and workload demands
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
- Exercise good judgment and discretion in making necessary management decisions
- As an Assistant Store Manager, I am part of the store executive team and oversee all departments and various functional areas throughout the store
- The performance of my responsibilities is necessary to the success of the store
- Positions held with company: Department Supervisor- Shoes, W/M; Area Supervisor- Hardlines, Operations
- Home store locations: West Plano, Lewisville, Flower Mound, Frisco, Prosper
- Expanded support: Valley Ranch, North Dallas, Southlake, Amarillo, North Plano
Forum Theaters
Facilities/maintenance
05.2003 - 02.2011
Job overview
- Daily maintenance of 6 screen theater and landscape. Ie renovations, parts and replacements, training.
- Management Training
- Inventory and transport of supplies and merchandise.
Education
Southwest Texas Junior CollegeUvalde, TX
Heating Ventilation and Air conditioning from Certifications Type 1, 2, and Universal
01.2010
University Overview
Uvalde High SchoolUvalde, TX
Early Graduate
01.2005
University Overview
Skills
Problem solving
Productively
Engagement
References
References
- Kelly Green-Stebbins, (719) 237-6465, Kohls Frisco Store Manager
- Dennis Rice, (972) 742-7444, Kohls Lewisville Assistant Store Manager
- Howard Hoermann, (830) 591-7838, Cinemark 17 Assistant Manager
Timeline
Assistant Store Manager
Kohls Department Store
06.2013 - Current
Facilities/maintenance
Forum Theaters
05.2003 - 02.2011
Southwest Texas Junior College
Heating Ventilation and Air conditioning from Certifications Type 1, 2, and Universal
Uvalde High School
Early Graduate
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