Hi, I’m
Stephen Pitcher
Quality Technician
Ogden,UT
Summary
Self-aware Quality Assurance Lab Technician prepared to take the next step with a new Quality team. Extensive experience in product inspections, audits, lab testing and customer specification safeguarding. An excellent team player with first-rate verbal and written communication skills.
Overview
9
years of professional experience
1
Certification
Work History
Oatly Inc.
Quality Lab Technician
02.2021 - Current
Job overview
- Test running product (Oatbase) at timed intervals and record/communicate results.
- Calibrate, operate, and run lab equipment (pH meters, viscometers, CEM Smart 6, etc.) needed for testing.
- Enforce GMP and CGMP policies. Perform quarterly GMP site inspections. Assist in maintaining facilities for plant audits.
- Adhere to safety and clean area procedures.
- Daily inspection of production areas and verify standards are acceptable for production startup.
- Daily data entry into Excel and Teams spreadsheets.
- Collaborate with production staff to improve processes, reduce defects and optimize quality.
- Send out daily shift reports while also maintaining communications with oncoming shift co-workers.
Gossner Foods
Quality Control
11.2017 - 02.2021
Job overview
- Perform interval Quality checks on production packaging lines.
- Enforce GMPs with all employees on the floor. Help all employees understand the importance of Quality.
- Understood and helped operate production packaging lines.
- Ensure all outgoing product meets the quality standards for customers.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Resolved customer complaints by investigating problems and developing solutions.
- Communicated with production team members about quality issues.
TTM Technologies
ENIG Line Operator
09.2016 - 10.2017
Job overview
- Processes circuit boards through Copper Plating, in a complete and timely manner to ensure all process are maintained in accordance with ISO procedures.
- Checked incoming materials and compared to documentation for accuracy and quality.
- Followed job order for product specs, dimensions, and tolerances.
- Ensure that each job is accompanied by a traveler and that all previous steps are signed off.
Autoliv
Production Associate
06.2016 - 08.2016
Job overview
- Maintained machinery to prevent overloads and avoid malfunctions.
- Used various machinery to assemble airbag cylinders while rotating at various times with a partner.
- Attended weekly development team meetings and assisted in identification and resolution of issues.
Convergys
Service Agent
03.2016 - 06.2016
Job overview
- Researched product and issue resolution tactics to address Comcast Business customer concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Center Street Grill
Busboy
09.2014 - 05.2015
Job overview
- Worked dishwasher to register service. I learned cooking duties as well as cashier responsibilities.
- Established rapport with customers by providing friendly and attentive service.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and kept tables ready for incoming guests.
Education
Logan High School
Receiving High School Diploma
05.2015
University Overview
- Latinos in Action
Skills
- Close Attention to Detail
- Internal Audits
- Assessments
- Chemistry
- SQF
- Forklift
- Materials Handling
- OSHA Standards
- Quality Inspections/Control
- Quality Assurance
Languages
- English
- Spanish
Certification
- Forklift License - 2018-2019
Timeline
Quality Lab Technician
Oatly Inc.
02.2021 - Current
Quality Control
Gossner Foods
11.2017 - 02.2021
ENIG Line Operator
TTM Technologies
09.2016 - 10.2017
Production Associate
Autoliv
06.2016 - 08.2016
Service Agent
Convergys
03.2016 - 06.2016
Busboy
Center Street Grill
09.2014 - 05.2015
Logan High School
Receiving High School Diploma
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